The passenger airbag light comes on and off randomly with the adult passenger sitting on the seat. in another word, the airbag is disabled or enabled. this is a serious safety issue, and the manufacture infiniti consumer affair team cannot provide explanation and a solution to address the issue. *tr
The air bag sensor on the passenger side repeatedly shows "air bag off" with passenger in the seat. despite repeated complaints to pepe infiniti dealership and to infiniti customer service, the only answer i'm getting is that the current recall does not cover my vin number. it is a serious issue with potentially fatal consequences. *tr
The passenger-side airbag does not always activate when there is an adult passenger in that seat. the indicator light comes on about 50-60% of the time (indicating that the airbag will not deploy in the event of a collision) which puts that passenger at a heightened risk for serious injury, or death. *tr
The passenger air bag warning light illuminates (i.e., the warning light indicates that the airbag is off) even though there is an adult passenger sitting in the front passenger seat and that adult passenger is properly seated and wearing a seat belt. this issue has been reported by many infiniti jx owners online at www.inifintijxforum.com the danger is that we do not know if it is the warning light that is faulty (i.e., airbag will actually deploy in an accident) or if the airbag sensor is faulty (i.e., airbag will not deploy in an accident). *tr
Tl* the contact owns a 2013 infiniti jx35. the contact stated that the passenger side air bag warning light illuminated while the passenger seat was occupied. the vehicle was taken to the dealer but the contact was not aware of the repairs that needed to be performed. the manufacturer was made aware of the failure and stated that the vehicle was not included in nhtsa campaign number: 13v069000 (air bags). the approximate failure and current mileage was 12,000. *tr updated 7/1/13 *js updated 7/31/13 *cn
Tl* the contact owns a 2013 infiniti jx35. while an adult passenger was seated in the front passenger seat, the air bag warning light illuminated. the failure recurred intermittently. the vehicle was taken to the dealer where it was diagnosed, but the cause of the failure could not be determined. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 3,000. ..updated 10/19/15 *bf
Tl* the contact owns a 2013 infiniti jx35. the contact stated that after starting the vehicle, the passenger air bag warning light illuminated while the passenger seat was occupied but did not illuminate when the seat was occupied by a lighter passenger. the contact also stated that all the warning lights illuminated. the vehicle was taken to the dealer on three different occasions but the failure recurred. the vehicle was repaired. the manufacturer was notified and offered no assistance other than a formal complaint. the contact was also advised that the seat belts would protect her. the failure and current mileage was 2,000. the consumer stated the dealer replaced the air bag control until, that they claimed would stop the air bag light from illuminating. the consumer stated the problem was only remedied for a short period of time. also, the abs light illuminated. the dealer replaced a faulty abs sensor.
The passenger side airbag does not operate when my wife sits in the seat. according to federal regulations, an airbag must be operational for woman who weigh 110 lbs. my wife weighs approximately 118 pounds and is 5 feet 4 inches. i took the car to the dealer on numerous occassions. they "zero-point" balanced the seat but it still did not detect that my wife was sitting in the seat. we took a ride with the service manager of the dealership who observed the problem and agreed that the car was defective. i have numerous videos also documenting the problem. he also indicated that he contacted the infiniti home service office who stated that they did not have a fix for the problem. interestingly, we tested several jx35's all had the same problem. we also tested the new infinti sedan which also had the same problem. lastly, we tested the qx56 and it worked perfectly. the service manager told us that they moved the sensors in the seat for the jx35 and that is causing the problem. i should note that we also tested a mercedes, lexus, cadillac and bmw and all of these vehicles registered that my wife was in the passenger seat and the airbag was operational. the dealer told me to contact infiniti directly because there was nothing they could do. infiniti customer service basically ignored my claim despite the fact that the dealer called them on my behalf and confirmed the defect. from reviewing other complaints it is clear that infinit has a disgn defect concerning the sensors for their passenger side airbag. however, at this time they are simply ignoring this issue. i hope that this complaint will help save a persons life as infinit does not seem to care abour safety. *tt
Tl* the contact owns a 2013 infiniti jx35. the contact stated that while driving 30 mph, the passenger side air bag warning light illuminated while the passenger's seat was occupied. the contact stated that the warning light was an indication the passenger's side air bag would not deploy in the event of a crash. the contact took the vehicle to the dealer for a diagnostic test and although the dealer could not generate a failure code, the dealer stated that the air bag warning light should not have illuminated when the passenger's seat was occupied. the contact called the manufacturer and was advised that there was nothing wrong with the vehicle. the failure mileage was 4,696. updated 02/26/13*lj updated 03/1/2013 *js
Tl* the contact owns a 2013 infiniti jx35. the contact stated that the air bag warning light illuminated intermittently while driving at various speeds. the vehicle was taken to the dealer for diagnosis and a zero point reset was performed on the vehicle. after the repair was performed the failure recurred immediately. the vehicle was returned to the dealer. the contact was informed that the vehicle was operating as designed. the manufacturer was notified and stated that within ten days they would let him know whether a full refund would be issued for the vehicle. the vehicle was not repaired. the failure and current mileage was 2,800.
Right front passenger airbag intermittently fails to turn "on" when an adult passenger is seated fully within the seat. on some occasions the airbag will turn "on" (indicator light is off) when an adult passenger is present and then will switch to "off" (indicator light turns on). attempts to reposition and redistribute weight to get the system to turn back on have been made but unsuccessful. then, minutes later the system simply switches back to "on". this is an intermittent problem with the passenger detection system in the seat and can result in the airbag not deploying in a frontal collision. *tr
Passenger airbag light remains lit indicating airbag will not deploy in accident while adult passenger is seated. this issue has continued after 4 repairs from infiniti in maple shade nj. car now has 9000 +/-miles. and is back in for same repair. replaced entire seat assembly, computer modules, sensors, now onto another computer module. all of this while being told:" we can't duplicate it please come in and drive with our technician" "120 pound female may just be on the cusp of not airbag deploying" and the best "air bags are really only a supplemental system for safety, your seatbelt will protect you in the case of an accident". all of this came from service managers at this location. my car is now back in and been there for 9 days. *tr
Tl* the contact owns a 2013 infiniti jx35. the contact stated that the front passenger's seat was occupied when the air bag warning light illuminated. the vehicle was taken to the dealer where the seat was modified to make it more sensitive to weight. the vehicle was repaired but the failure recurred. the manufacturer was contacted about the failure and informed the contact that the vehicle was not included in nhtsa campaign number 13v069000 (air bags). the failure mileage was 3,000.
Tl* the contact owns a 2013 infiniti jx35. the contact stated that the passenger side air bag indicator illuminated intermittently. the dealer repaired the vehicle according to nhtsa campaign number: 14v138000 (air bags, electrical system); however, the failure recurred. the manufacturer was notified. the approximate failure mileage was 10,000.
The air bag sensor deactivation light in the infiniti jx35 comes on when my wife (who weights 130 pounds) or any female passenger of similar size sits in the front passenger seat. sometimes the air bag deactivation light stays on for as long as 15 minutes. this has been a consistent issue ever since i purchased the vehicle in july 2012. no matter how my wife sits, this is a problem. however, when i sit in the passenger seat (i weigh 200 pounds), there are no problems. this is a widespread complaint regarding the jx 35 as evidenced by a web search. however, infiniti dangerously attempts to blame it on the way people sit in the seat. i have filed a complaint with infiniti's office of consumer affairs (case #12036945) and taken the vehicle twice to the passenger infiniti in dealership in alexandria without any resolution. there is an obvious design defect with the air bag sensors in the front passenger seat, which creates a dangerous situation as the air bags are, at times, deactivated, for passengers weighing 130 or even more pounds. i greatly appreciate your assistance with this matter. *jb
tl* the contact owns a 2013 infiniti jx35. the contact stated that the passenger's side air bag light remained illuminated although the seat was occupied. the vehicle was taken to the dealer. the technician diagnosed that the weight sensor failed and needed to be replaced. the passenger side air bag sensor was repaired on numerous occasions. however, the failure persisted and the dealer was unable to diagnose the failure. the manufacturer was notified of the failure. the approximate failure mileage was 500. ## vin passed ## infiniti jx35 2012 ##..updated 09/30/147 *bf updated 3/2/2015 *js
Front passenger airbag light comes on randomly while driving with adult passenger sitting weighing more than 100 lb in proper position and light stays on for upto 30mins.this is serious safety issue putting safety of passengers at risk. infiniti failed to address this issue after repeated complaints and diagnosis. *tr
Front passenger air bag indicator light goes on with passenger in the seat. numerous visits and calls to dealer and manufacturer, mfg field engineer and problem still exists after recall. if passenger shifts weight in seat or from an accident avoidance air bag may not be deployed. *tr
The passenger airbag is "off" most of the time that i have a passenger in the car. when i talked to the dealer and infinity consumer affairs, i was told that the car meets industry standards and the airbag should be off when a passenger weighs less than 120 pounds in the seat. in the event of an accident, the passenger would not have a front airbag which severely lessens the safety of the car. the dealership told me there is nothing that they can do. having owned a mercedes and a volvo in the past, i know that this is not common in all luxury vehicles. *tr
I am a 140 lb woman. when i sit in the passenger seat, even properly, the airbag light has intermittently turned on indicating there's no passenger or the passenger is out of position. it often (in the first month) happened at the beginning of a drive, and the recurred at times, perhaps lower speeds. recently, (9/23) it happened at a higher speed, and well into our drive. it stayed lit for a while, i tried to adjust my position to see if it was a sensor error. ultimately, it went off, but it remains sketchy, although happens at less frequency than it did on initially purchasing the car. *tr
There is an intermitent problem with the functioning of the passenger airbag. approximately 50% of the time that there is a passenger sitting in the passenger seat the passenger airbag is turned off. these are adult passengers with weights from 125lbs to 185lbs and heights 5ft 7in to 6ft 6in. infiniti engineers have been unable to fix the problem. the passenger airbags should be switched on all the time with adult passengers therefore this is a serious safety issue. as all the passenger seat sensors have been checked and are ok this raises serious questions about the integrity of the computer systems controlling the car. *tt