Tl* the contact owns a 2012 ford focus. while driving between 45 and 50 mph, the front passenger leaned against the interior passenger side door and it opened independently without warning. the contact coasted the vehicle over to the side of the road and noticed that the front passenger side door lock failed. the contact drove the vehicle home using a cargo strap to keep the door closed. the contact called krause family ford of woodstock (195 woodstock pkwy, woodstock, ga 30188, (877) 808-3640) and was informed that the vin was not included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the vehicle was not taken to a dealer and was not repaired. the manufacturer was notified of the failure and did not assist. the approximate failure mileage was 112,000.
Tl* the contact owns a 2012 ford focus. while driving 10 mph, the front passenger door opened without warning. there were no warning indicators illuminated. the dealer and manufacturer were not notified. the vehicle was not diagnosed or repaired. the failure mileage was 77,146.
Tl* the contact owns a 2012 ford focus. while driving 40 mph, the driver's door opened unexpectedly while the door was locked. the contact called pioneer ford (150 us-27, bremen, ga 30110, (770) 537-3673), but they would not assist since the failure occurred in 2011. the dealer stated that the contact would be charged a diagnostic fee. the manufacturer had not been contacted. the failure mileage was 7,000.
Tl* the contact owns a 2012 ford focus. while driving at low speeds, the driver's door opened. the contact stated that the door would not latch closed. the contact mentioned that the door needed to be held closed while driving. the vehicle was taken to kings colonial ford (3565 community rd, brunswick, ga 31520, (912) 264-6400) where the contact was informed to bring the vehicle back monday to be repaired per nhtsa campaign number: 16v643000 (latches/locks/linkages). the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 70,000.
Tl* the contact owns a 2012 ford focus. the contact stated that the power steering was faulty and the steering wheel seized, which made it difficult to turn. also, when the vehicle was started and the contact shifted into drive, the vehicle automatically went in reverse. the contact had to immediately engage the parking brake. also, while the vehicle was parked on the street, it rolled backwards due to the parking position. furthermore, while attempting to reverse, the vehicle stalled. also, the door latches were loose and in danger of becoming detached. there were no warning indicators illuminated. the vehicle was towed multiple times. the vehicle was taken to ted russell ford (9925 parkside dr, knoxville, tn 37922, (865) 444-6467) and serviced multiple times for each failure; however, each failure remained except for the power steering failure. the manufacturer was made aware of the failures and did not assist. the failure mileage was 130,000.
Tl* the contact owns a 2012 ford focus. the contact stated that the front and rear passenger doors would not latch and remained open. the vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. the manufacturer was not made aware of the failure. the failure mileage was 113,000.
Tl* the contact owns a 2012 ford focus. the contact stated that the front passenger door latch was inoperable. grieco ford of fort lauderdale (1333 n federal hwy, fort lauderdale, fl 33304, (954) 390-6400) informed the contact that the vehicle was not included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 75,000. *bf consumer stated my issue is related to recall 16s30-side door latch replacement. my car's vin isn't listed as one of the affected units, despite the fact that my car has experienced the very issue related to this recall! consumer already had to repair three doors and was not able to drive car due the driver's side front door not able to latch shut.*jb the manufacturer declined to assist with repairs.*js
Tl* the contact owns a 2012 ford focus. the contact stated that the rear passenger door would not close. the vehicle was taken to anderson ford bullhead city (2585 az-95, bullhead city, az 86442, (928) 704-9850) where it was diagnosed that the pawl spring was fractured. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage and vin were not available.
Tl* the contact owns a 2012 ford focus. while driving 25 mph, the rear driver side door opened independently. the contact coasted the vehicle to the side of the road to close the door, but it failed to close. the vehicle was taken to paaco automotive group (1411 w marshall ave, longview, tx 75604, phone number: (903) 242-8800). the contact was informed that the vehicle was not under warranty and was advised to call the ford dealer. the vehicle was not diagnosed or repaired. the vin was included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the manufacturer was not notified. the approximate failure mileage was 72,021.
Tl* the contact owns a 2012 ford focus. the contact stated that nhtsa campaign number: 16v643000 (latches/locks/linkages) exceeded a reasonable amount of time for repair. the contact received the recall notification in june of 2017. the dealer (roberts motors, 4350 n alby st, alton, il, 62002) was contacted at 855-999-5497 and stated that the earliest schedule for an appointment was april 2,, 2018. the contact stated that was unreasonable, but took the appointment anyway. the manufacturer was not contacted or made aware of the failure. the contact had not experienced a failure per the recall. in addition, the contact stated that the check engine warning indicator illuminated intermittently. the vehicle was taken to the same dealer on a few occasions and was informed that there was an exhaust issue. when the vehicle was diagnosed a second time, it passed the emissions test. the vehicle had not been repaired. the failure mileage was unknown. parts distribution disconnect.
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages). the part to do the recall repair was not yet available. the contact stated that matthews ford (located at 100 w. lancaster avenue, paoli, pa 19301, tel: (610) 644-4700) was contacted. the contact was notified that the manufacturer had not yet provided the remedy parts. the manufacturer was not contacted. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2012 ford focus. the contact stated that while driving at 45 mph, the rear driver's side door opened independently as the vehicle made a beeping sound and the vehicle's interior lights illuminated. the parking brake also engaged and disengaged independently several times. the failure recurred several times as the contact continued to drive home. the manufacturer was made aware of the failure and instructed the contact to take the vehicle to a dealer. the vehicle was taken to a dealer where it was diagnosed that the door latch failed and needed to be replaced. the vin was included in nhtsa campaign number: 16v643000 (latches/locks/linkages). although vin tool stated parts not available, the dealer stated that the parts were available and that the vehicle would be repaired the same day. the approximate failure mileage was 40,000.
Tl* the contact owns a 2012 ford focus. while attempting to exit the vehicle from the front passenger seat, the seat belt locked and did not unlatch. the contact called for assistance to force the seat belt to unlatch. the contact reported the failure to an unknown dealer in fort myers, florida, but the dealer did not return the call. the manufacturer was made aware of the failure and advised the contact to take the vehicle to a local dealer. the failure recurred several times, but was not diagnosed or repaired. the failure mileage was 17,000. ...updated 10/23/17 *bf *js
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the contact was not able to get the recall remedied due to lack of communication by the dealer. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called a local dealer and was informed that they would call the contact back with an appointment. the manufacturer was made aware of the issue and stated that the dealer would get back in touch with the contact; however, too much time had lapsed. the contact had not experienced a failure. vin tool confirms parts not available.
My wife got in the car in our driveway and the drivers side door wouldn't latch closed. i tried to remove the latch assembly and gave up hours later. after i put the door panel back together i checked the right front door to make sure i had the trim panel on correctly. when i tried to close that door it wouldn't latch either. when i put the vin in on your web site the only response i got was: "foreign server responded with an error." *tr
The car rolls forward/backward when in park. the car shudders and shakes when you take off or when you slow down and the accelerate. i have had the clutch worked, replaced and had the replacement's software updated. it behaves like it did when it needed to be replaced the first time. i was told this was normal and i was told to drive the car like i stole it when taking off and accelerating. i speak the truth when i tell you that....exact words...drive it like i stole it. i have modified my driving habits but it has not helped and i feel those habits are dangerous. the passenger side window has in intermittent problem where it will not roll up when rolled down. the door latch may take up to six months to be fixed due to lack of parts and the clutch still stutters and shudders around corners and slow speed take offs. updated 12/29/16. *jb
2012 ford focus. consumer writes in regards to recall notice 16v-643 and rear seats moved forward when the brakes were applied. *smd
I purchased my 2012 ford focus in july of 2016 with 29,000 miles on it and i was aware of the transmission problems when purchased. however was not notify about my door latches unable to close. apparently october 3, 2016 ford decided to send out a recall letter claiming that my doors won't close while driving or just won't close. asked me to take my car to the nearest dealership to get my car repaired. my back driver door just stopped closing completely, i damaged my side of the door from stopping the door from coming open. my nearest dealership told me that parts weren't available for my car and that i'll have to wait until next year to get my car fixed. i begged them to do at least something to keep my car doors close and they tied my seatbelt to my back car door to prevent the door from opening. however my front passenger door still opened and stayed open randomly which cause a few of my friends to fall out of it! my car was like that for about three months. then they finally "fixed" it by putting replacement parts on it until the actual parts become available sometime this year. my front passenger door is even worst than before. usually it takes me slamming the door three times before it closed, but now it takes more than three times and i have to slam harder!!! i've had enough of dealing with this car, i think it shouldn't be doing that when it was almost new!!!! also they still won't do anything with the transmission because of the "parts" which i think there's not going to be any parts. i don't even know what i purchased, if my transmission doesn't work or my doors don't close how can anyone considering this a car?!?! what did i buy?!?! this is outrageous!!! i don't know if one day if my front driving door will come open and i'll be flying out somewhere dead on the highway. i just don't feel safe and i wish someone would do something about this! *tr
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches, locks, linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. the vin was not available.
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/ locks/ linkages); however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was made aware of the issue. parts distribution disconnect.
Tl* the contact owns a 2012 ford focus. the contact stated that the rear passenger side door latch failed, which caused the door to swing open without warning. in addition, the driver's side door failed to properly close and the latch also failed. the two latches were replaced by a repair shop. months later, the contact received notification of nhtsa campaign number: 16v643000 (links/locks/latches), but the parts were not available. the dealer extended the courtesy of a loaner vehicle, but the manufacturer refused to approve the loaner vehicle. the failure mileage was not available. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. the contact stated that the vehicle shuttered extensively and also that the speed failed to increase over 20 mph each time the failure occurred. the dealer replaced the transmission module but the failure persisted. in addition, the contact received notification for nhtsa campaign number: 16v643000 (latches/locks/linkages). the dealer was notified that the recall notice was received. in addition, the manufacturer had been unable to supply the part and the remedy for the recall repair for an extended period of time. the contact experienced the failure of the drivers door latch failing to unlock and was unable to exit the vehicle from the drivers side door. the latches failed to function properly for the doors from the interior and exterior. the failure mileage was not available. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages) and stated that the part was not available within a reasonable time frame to schedule the recall repair. the dealer had not yet been contacted because the interim notice indicated that the manufacturer would notify the contact when parts became available. the parts were not available within a reasonable time frame. the dealer (oliver ford lincoln, 1001 e jefferson st, plymouth, in 46563, (574) 935-1001), which typically serviced the vehicle, was not contacted due to the part delays. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. the contact was not experiencing a failure. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. while driving at an unknown speed, the rear driver side door unlatched independently without warning. the contact mentioned that the door failed to latch. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the manufacturer was not notified of the failure. the failure mileage was unknown.
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. while operating the vehicle, the door sensor illuminated, which indicated that the rear passenger door was opened. the contact discovered that the door had erroneously opened and could no longer be secured and locked. the cause of the failure was not diagnosed. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 100,000.
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000(latches/locks/linkages); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact experienced a failure with the driver's side door latch. the failure mileage was unknown. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. the contact stated the front driver side door would close or open independently. the vehicle was not diagnosed or repaired. the contact referenced nhtsa campaign number: 16v643000 (latches/locks/linkages) however, the vin was not included. the manufacturer was notified of the failure. the failure mileage was approximately 65,630.
Tl* the contact owns a 2012 ford focus. while driving 40 mph, the front driver side door flew open. the contact took the vehicle to the dealer for repair and was informed that all four door latches need replacement. the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for repairing all four door latches. the manufacturer was made aware of the issue. the failure mileage was 138,000.
Tl* the contact owns a 2012 ford focus. the contact stated that there had been no failures until weeks after the vehicle was serviced for nhtsa campaign number: 16v643000 (latches/locks/linkages). the vehicle was repaired by champion ford lincoln (140 southtown blvd, owensboro, ky 42303, (270) 684-1441). the contact heard an abnormal noise in the area of the instrument panel and radio. in addition, the doors failed to lock. the contact felt that the recall repair failed to provide a permanent remedy. the vehicle was not repaired and the dealer indicated that the vehicle needed to be diagnosed. the vehicle was also included in nhtsa campaign number: 18v735000 (fuel system, gasoline), but the part was not available. the contact called to verify if field service action numbers: 14m01 (transmission clutch shudder/transmission input shaft seal) warranty extension and 14m02 (transmission control module) extended warranty coverage were serviced by the dealer with the manufacturer. the manufacturer was notified of the failures. the failure mileage was not available. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 01/05/2017*ct
Tl* the contact owns a 2012 ford focus. while the vehicle was parked, the rear passenger door failed to close. upon inspection, the contact noticed that the latch fractured. the vehicle was taken to a dealer where it was diagnosed that the latch needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 61,552.
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* takata recall. the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 05/02/17*lj *cn
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 05/31/17*lj *as
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages). the part was not available within a reasonable time frame to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the contact was unable to determine when the vehicle would be repaired. the manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. the contact was not experiencing a failure. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. while making a left turn at 20 mph, the rear passenger side door opened independently and the audible door sensor activated. after stopping the vehicle, it was discovered that the door failed to latch. the cause of the failure was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was 70,100.
Tl* the contact owns a 2012 ford focus. while driving 60 mph, the driver side door opened without warning. the manufacturer was notified of the failure and the mechanic informed the contact that the door latch paw spring failed. the vehicle was repaired per nhtsa campaign number: 16v643000 (latches/locks/linkages), without the customer's knowledge. the vehicle was repaired and there were no additional failures. the failure mileage was 44,000
Tl* the contact owns a 2012 ford focus. the contact stated that a failure progressed in which the rear driver side door latch failed, which caused the door to be open while the vehicle was in motion several times. the passenger in the rear had to hold the door shut due to the failure. the dealer was notified and stated that the part was on national back order and may become available in mid october of 2016. the dealer advised the contact to use a bungie cord to secure the door. the vehicle was not repaired. the manufacturer was notified of the failure and was unable to provide a more reasonable time frame to supply the part to the dealer. the approximate failure mileage was 55,484.
Tl* the contact owns a 2012 ford focus. while driving 65 mph, the driver side door opened independently. the vehicle was taken to a dealer, but was not diagnosed nor repaired. the manufacturer was notified of the failure. the failure mileage was approximately 80,000.
Tl* the contact owns a 2012 ford focus. the contact stated that the rear driver side door latch was defective. the vehicle was taken to a dealer where it was diagnosed that the latch needed to be replaced. the latch was repaired. the manufacturer was notified of the failure. the failure mileage was 97,000.
Tl* the contact owns a 2012 ford focus. the contact stated that both the rear driver and passenger side doors failed to lock. the door warning indicator remained illuminated. in addition, the seat belt was used to secure and prevent the door from opening. the vehicle was taken to the dealer, but was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the approximate failure mileage was 66,844. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. while driving various speeds, the rear driver side door independently opened. the vehicle was taken to the dealer where it was confirmed that there was a manufacturer's regional safety recall to address the issue, but the vin was not included. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage and recall details were unknown.
Tl* the contact owns a 2012 ford focus. while making a right turn, the front driver side door opened. in addition, the rear door latch failed. the front driver side door latch was repaired. the vin was included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the manufacturer was not made aware of the failures. the approximate failure mileage was 117,000. vin tools confirms parts not available.
Tl* the contact owns a 2012 ford focus. the contact stated that the rear passenger side door failed to close. the contact mentioned that the door had to be tied in order to remain secured. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 46,000. ...updated 09/12/16 *bf *tr
Tl* the contact owns a 2012 ford focus. upon coming to a stop, the gear shift randomly shifted from drive to neutral without warning at any rate of speed. the contact checked the gear selector several times, which indicated that the gear was in drive; however, the vehicle failed to accelerate. the vehicle was taken to the dealer for diagnostic testing. the contact later received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages), which indicated that the parts may become available in the second quarter of 2017. the manufacturer was not notified. the failure mileage was not available. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. after closing the rear passenger door, the door latch failed. while driving, the front passenger door opened independently. the vehicle was taken to a dealer where it was diagnosed that the latches needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 52,000.
Tl* the contact owns a 2012 ford focus. the contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages). the dealer was unable to determine when the parts would be supplied to schedule the recall repair. the recall notice indicated that the parts would be available the second quarter of 2017. in addition, the contact stated that two of the four tires had low air constantly. the contact was to check with the manufacturer to determine the failure and when the recall repair would be scheduled. the failure mileage was unknown. vin tool confirms parts not available.
Tl* the contact owns a 2012 ford focus. while driving approximately 10 mph and turning a corner, the front passenger door swung open. the door latch failed without warning more than once. the dealer diagnosed that the pawl spring cab needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 53,000.