Transmission cooler drain system leaked metal found in transmission pan replaced with an oem transmission. causing powertrain malfunction
Vehicle unexpectedly breaks, as if detecting a crash, when there is clearly no car ahead. vehicle takes over control of breaks unexpectedly. has happened on repeated occasions and already reported to manufacturer months ago.
We bought the car on 9/21/19 from upland ford. we had an issue where the infotainment screen blacked out, but thankfully, after letting the car sit for an hour, all is working fine on that matter. however, very early on, we noticed rough shifts, and other red flags, coming from the drivetrain. if i had to guess, we noticed it before 3k miles. took it to vista ford in oxnard on 1/04/2020 (odo: 4960), where they diagnosed the transmission oil cooler. while they replaced the cooler, there are still signs of the issues... especially in the lower gears. i have concerns about damage to the transmission. the car has 6200 miles on it, as of today, 2/13. i also have an issue of the car not shifting into reverse, until after a long delay, and with some jerking. this issue has been there rom the very beginning. as a tall man (6-foot4, with 36-inch inseam), i have growing concerns about how uncomfortable it is for me to drive this car. these problems on a brand new car, from a brand like ford, are disappointing and unacceptable.
Vehicle doesn't move for long seconds when i switch to reverse.
This vehicle was given to me on or about 12 november 2019 as a replacement for a 2020 ford explorer, vin [xxx], purchased from sames ford in laredo, which twice had failure of the transmission cooling system while in motion on the highway. this new vehicle broke down while in motion in the highway with the same problem (transmission oil cooler) in new boston, texas on 22 nov 2019 (mileage 1021). johnston ford in new boston could not immediately secure the parts as they were in high demand from ford, and the vehicle was not fully repaired until 10 december 2019. i intend to sell this vehicle as soon as it is returned to me as i no longer have faith that this model can be relied on for safe highway performance. on both vehicles, the transmission oil cooler failure occurred after a minimum of two hours of constant highway driving. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
I purchased a 2020 ford explorer at sames ford in laredo, tx. the vehicle was received 11 sept 2019. the vehicle broke down on 18 sept 2019 in indiana (mileage 1896) while in motion on the highway. the vehicle was towed to auto park ford in stergis, michigan. the problem was the transmission oil cooler, which i now know is endemic to this model. i was told the failure of the transmission oil cooler had also caused the transmission to fail. the transmission & oil cooler were replaced and i had to drive from new york to michigan at my own expense to get the car when it was repaired and returned to me 4 oct 2019. this vehicle broke down again while in motion on the highway with the same problem (transmission oil cooler) 5 nov 2019 (mileage approx..5,300) in laredo, tx. at that time, they took the original car back and gave me an identical, new 2020 ford explorer which subsequently broke down with the exact same transmission oil cooler failure.