Tl* the contact owns a 2013 ford explorer. while driving various speeds, the steering wheel suddenly became very difficult to turn in either direction. the failure occurred on multiple occasions and the fuse was reinserted in order to repair the failure. the vehicle was not diagnosed or repaired. also, while driving, the passenger side of the vehicle wobbled and vibrated. the vehicle was taken to bill flick ford (737 north freeway service rd, huntsville, tx) where it was diagnosed that the suspension was faulty. the vehicle was repaired. furthermore, while operating the vehicle, the door ajar warning message erroneously displayed, the interior dome light remained illuminated, and the doors would not lock. the cause of the failures was not determined. the manufacturer was notified of the failures. the failure mileage was 800. *tr
Tl* the contact owns a 2013 ford explorer. while driving, the steering wheel became difficult to maneuver. there were no warning indicators illuminated. the steering ability returned to normal the next day. four days later, the steering wheel became difficult to turn again. on another occasion, while the vehicle was idling, the contact exited the vehicle and the door locks malfunctioned. the contact became locked out of the vehicle. the vehicle was currently at chapman auto store (6744 e black horse pike, egg harbor township, nj 08234, (609) 646-2000), but had not been diagnosed or repaired. the manufacturer was notified of the failure and did not assist. the approximate failure mileage was 129,000.
Tl* the contact owns a 2013 ford explorer. while operating the vehicle and depressing the accelerator pedal with the air conditioner activated, exhaust fumes emitted from the air conditioning vents. also, the front driver's side door ajar sensor illuminated although the door was secured. eventually, the door could not be locked at all. the vehicle was taken to the dealer where it was diagnosed that the door latch module was faulty and needed to be replaced. the manufacturer was not notified of the failures. the failure mileage was 36,000.
Tl* the contact owns a 2013 ford explorer. the contact stated that the front passenger side door ajar warning light illuminated and the dome light remained illuminated. the contact mentioned that the door was closed. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 70,000.
Tl* the contact owns a 2013 ford explorer. when the contact entered the vehicle, the internal lighting remained illuminated. the contact drove away and noticed that the door ajar warning indicator illuminated and the door chime sounded; however, the door was shut. the contact parked the vehicle and, every time the lock button was depressed, the door would not lock. the contact pulled the key out of the ignition and opened the door. the contact turned the vehicle on again and it started normally. the contact stated that this was the second time the failure occurred. the vehicle was taken to the dealer and it was diagnosed that the latch connector was dirty. the latch connector was cleaned. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 14,700.
Tl* the contact owns a 2013 ford explorer. while driving approximately 25 mph, the drver side door latch ajar warning light illuminated. the vehicle was not diagnosed. when the contact called the local dealer, the technician stated that he had not heard of such a failure. the manufacturer was not made aware of the failure. the failure recurred and was not remedied. the failure mileage was 37,650.
Tl* the contact owns a 2013 ford explorer. the contact stated that the front driver side door latch system was defective. the panel warning light remained illuminated and flashed "door ajar". the contact telephoned the manufacturer and was informed that the door assembly needed to be replaced; however, the vin was not included in the recall. the approximate failure mileage was 47,000.
Interior driver and passenger door latches are loose and don't have any resistance on them. because of this the doors can easily be opened with very little effort at any speed. *tr
My 2013 ford explorer (limited) spontaneously locked while my 9 month old daughter was in the car with the keys. my wife had just put my daughter in the car with her purse, which had the vehicle keys inside. after she closed the door to walk to the driver's side, the vehicle locked, and would not open. all published vehicle owner's manuals/documentation clearly state that this should never happen. further, the vehicle has built in mechanisms to safeguard against this scenario which also failed. with the keys in the vicinity of the car, you should be able to touch the door handle to unlock the vehicle. nothing we tried would unlock the car. we live in a hot climate, so the car was well over 120 degrees. we called the fire department to break in (broken window, and door). after bringing this up with ford, they've done nothing to fix the problem. they claim it's not their fault, or responsibility to investigate further, and there is nothing they can do. i was lucky help was close by, however, under different circumstances, this could have been far more tragic. *js
Tl* the contact owns a 2013 ford explorer. upon exiting the vehicle, the driver side door latch failed. the vehicle was taken to the dealer, but was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 5,000.
Tl* the contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 13v270000 (locks/latches and stated that the dealer informed her it would take a week to receive the parts. the manufacturer was not notified. the contact had not experienced a failure.
Tl* the contact owns a 2013 ford explorer. the contact stated that both rear doors would not unlatch without assistance from the driver or front passenger. the child lock was not engaged. the dealer stated that this was a normal occurrence and that the vehicle was manufactured in that manner. in the event of an emergency, the driver and rear passengers would be trapped in the vehicle. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was unknown.