Tl* the contact owns a 2013 ford explorer. while driving 65 mph, the steering wheel seized. as a result, the vehicle drove over a pothole and into some bushes. the contact stated that two unknown warning indicators and the traction control warning indicator illuminated. the dealer (al piemonte ford, 2500 w north ave, melrose park, il 60160) stated that the vehicle was not included in nhtsa campaign number: 14v286000 (steering). the dealer diagnosed that the brake pad, rotors, and electronic power steering gear needed to be repaired. the vehicle was not repaired. the manufacturer was contacted and did not assist. the approximate failure mileage was 108,000.
Tl* the contact owns a 2013 ford explorer. while driving approximately 75 mph, the steering wheel became difficult to maneuver and the service advance traction control and service power steering warning lights illuminated. the vehicle was taken to a dealer, but was not diagnosed or repaired. the manufacturer was notified of the failure and stated that the vin was included in nhtsa campaign number: 14v286000 (steering). the failure mileage was 53,000. the vin was unavailable. ma 08/11/15 updated 10/20/2017*cn