Tl* the contact owns a 2012 ford explorer. the contact stated that the electric power steering (eps) failed and the eps indicator randomly illuminated. the vehicle was not included in nhtsa campaign numbers: 14v286000 (steering) and 14e001000 (steering); although, the failure was the same as listed in the recalls. classic ford of smithfield (1698 e booker dairy rd, smithfield, nc 27577, (877) 679-8179) was notified of the failure and indicated that a diagnostic appointment needed to be scheduled. the vehicle was included in nhtsa campaign number: 19v435000 (suspension) and the dealer was to also schedule an appointment for the recall repair. the manufacturer was notified of the failure. the approximate failure mileage was 132,000.
Tl* the contact owns a 2012 ford explorer. the contact took the vehicle to billy howell ford lincoln (1805 atlanta hwy, cumming, ga 30040, (770) 887-2311) for routine service. the dealer noticed that the power transfer unit was leaking and needed to be replaced. two weeks prior, the vehicle was repaired by the same dealer per nhtsa campaign number: 19v435000 (suspension). the vehicle was not repaired and the failure recurred. the manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. the failure mileage was 140,000.
Takata recall
While my was driving she went to accelerate from a stop and heard a noise. she thought maybe she ran over glass or something. when she went to turn the corner the vehicle kept going straight. she ended up hitting another vehicle due to the rear suspension breaking. my vehicle is part of the rear suspension recall.
Tl* the contact owns a 2012 ford explorer. while driving 7 mph, a grinding metal sound was heard and the vehicle stopped. the contact shut off the vehicle and restarted it, but it would not engage into gear. the contact had the vehicle towed to his personal auto mechanic and was informed that the passenger side axle mount fractured. the technician replaced the passenger side axle mount. while test driving the vehicle after the repair, the contact noticed that the instrument panel lighting, including the wrench icon, the service advance track indicator, and the cross traffic system fault indicator illuminated. the mechanic stated that the vehicle would have to be taken to the dealer to be reprogrammed so the instrument panel lighting would dim. the contact took the vehicle to helfman ford (12220 southwest fwy, stafford, tx 77477) to be reprogrammed. there were no recall for the failure. the manufacturer was not made aware of the failure. the failure mileage was 74,000.
The strut mounts on the explorer are faulty. resulting in a horrible noise when turning or encountering a bump; and possible separation of the strut mount from the vehicle body. i was alerted that in my small community alone, i was one of 5 vehicles of the same year, make and model who have had to replace both strut mounts on the vehicle within the past 6 months. ford has been alerted to the problem, but seem to take no action in resolving it.
Front strut bearings clunking/ failed. needed replaced. 55,000 miles. strong odor of carbon monoxide when accelerating or following large trucks.
The front strut tower mounts are bad. this is on every 2011-2015 ford explorer i have seen. it makes a bad clunk sound everytime the wheel is turned.