Problems with 2011 Ford Explorer VISIBILITY

Tl* the contact owns a 2011 ford explorer. the contact stated that water from the moon roof caused the windshield to freeze. the vehicle was taken to levittown ford (3195 hempstead turnpike, levittown, ny 11756, (516) 336-4718), but was not diagnosed or repaired due to the cost. the manufacturer was not made aware of the failure. the failure mileage was approximately 47,800.

Tl* the contact owns a 2011 ford explorer. while driving in the rain with the sun roof in the closed position, water leaked from the sun roof into the cabin of the vehicle. the vehicle was not diagnosed or repaired. court st. ford (558 william latham dr, bourbonnais, il) was notified of the failure. the manufacturer was not contacted. the failure mileage was 55,000. *tr*jb

Tl* the contact owns a 2011 ford explorer. while driving at an unknown speed, the air conditioning unit failed on the passenger side. the contact mentioned that the vehicle was blowing cold air instead of hot air. the vehicle was taken to autonation ford north canton (5900 whipple ave nw, north canton, oh 44720 (330) 238-3206) where it was diagnosed that the air conditioning motor assembly needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the contact was advised to contact nhtsa. the approximate failure mileage was 29,416. *bf consumer stated the dealership has list of many other customers with similar defective parts and tv new story with same problem and consumer report has record of poor parts updated 8/20/18*jb

Tl* the contact owns a 2011 ford explorer. the contact stated that the air conditioner/heating unit failed causing the windows and the windshield to be unable to defrost. the vehicle was taken to the dealer (autonation ford north canton, 5900 whipple ave nw, north canton, oh 44720, 1-877-346-8338) where it was diagnosed that 1 of the 4 motor blenders failed and needed replacement. the vehicle was repaired at a discounted rate but approximately one year later the failure reoccurred where another 1 of the 4 motor blenders failed. the vehicle was taken back to the same dealer where the second motor blender was replaced. the vehicle was repaired and covered under an extended warranty program purchased by the contact. the vehicle was repaired however the contact was concerned that the other 2 motor blenders in the vehicle would also fail. the manufacturer was notified of the failure. the vin was not available. the approximate failure mileage was 29,416. *tt *jb

Tl* the contact owns a 2011 ford explorer. while driving approximately 60 mph, the contact saw a piece fly off of the windshield and into traffic. the contact stopped to inspect the windshield and noticed that the plastic piece was connected to the panel of the windshield. the contact called all star lincoln ford (17742 airline hwy, prairieville, la 70769, (225) 490-7645) where the dealer stated that the vehicle was not covered under warranty. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact to take a photo of the windshield and to send it to ford customer service. the approximate failure mileage was 78,000.

Driving down the road and rear window exploded. *js

As i am outside talking to a neighbor i hear a weird sound, then i see pieces of debris on the ground near the rear of my 2011 explorer, as i get closer i see pieces of shattered glass just crumbling before my eyes and falling onto the ground. as i look up my rear window liftgate glass is just shattered. i cant believe my eyes because i know nobody or no object hit the glass. this has to be a ford defect in the glass and has to be recognized by them. however they are denying me the right to be covered under my extended warranty i had purchased. the explorer barely has 11,000 miles on it. and i am just sickened of ford for not taken responsibility. *tr

Purchased this vehicle for my wife a little over a year ago. at first everything was fine but then at about four months we started having issues with the window not rolling up. the dealer took care of that issue with no problems. then we take it in for the scheduled maintenance (oil change/tire rotation) & our tires had inside cupping in which the dealer does nothing about & still have not. at around 22k miles my wife notices the vehicle starting to jerk when stopped or moving. over the past 8k miles this gets worse & gets to where the vehicle has stalled out numerous times (still or moving). i have made an appointment with the dealer to resolve this issue. not sure the cause yet. *tr

I have a 2011 ford explorer and the sun visors do not allow me to make small adjustments to block the sun. when the visor is fully opened i cannot make 1/4 or 1/2 inch adjustments. i almost have to bring the visor half way down before it holds in place. then it blocks my view of traffic. i've notified champion ford katy and they didn't know what to do. i can make small adjustments when the visor is facing me. this leads me to believe that it is manufactured or installed backwards. *tr