Problems with 2002 Ford Explorer STRUCTURE

While opening manual tailgate window glass exploded, glass was thrown inside vehicle with such force that interior panels were scratched. please provide additional information.*ak re-eval to be valid since pe opening_pco pe04045_pco

For the second time in five months, our explorer back window has exploded, propelling the window and frame outwards, cutting my husbands arm and shattering glass all over him and our driveway. he was attempting to close the tailgate, but was just lowering it, when it flew out. the second time it happened, my daughter was raising the window, and the frameand window flew out, and hit her in the shoulder, spraying glass all over her and imbedding it in the garage wall. this time they replaced the back window with a completely re-designed window. we told them that we didn't want the vehicle, because we were afraid of future injuries and were actually afraid to use it again. the dealership told us it was fords problem, not theirs, and so we contacted ford. a representative promised to get back with us after taking the information, but it has been over a week now, and we have not been contacted. i hope you can help us resolve this matter. should there have been a recall? dt pe04045.pco

Consumer states attempted to open liftgate to unload groceries when the liftgate blew out crashing on the top of the roof of the truck, shattering the glass to the liftgate window. vehcle has been shop for 14 days. body roof was badly damaged. *tt pe04045.pco

A crack from top to bottom, on the fiberglass panel below the rear window of my 2002 ford explorer xls 2wd, 4.0 fi. i took the car in at about a year and a half old, while it was still under warranty for the same issue and it was "taken care of" at ford's cost. about 3-6 months after the 36 month warranty expired i noticed the same crack start to reappear and with it being out of warranty, the ford dealership refused to repair/replace at their cost. as of 4/10/08 i have yet to receive any recall notices for my vehicle. *tr

Problems with rear glass hatch supports. *mr the vehicle was taken to the dealer on 4 occasions to rectify the problem. *ts *jb it also fell on wife's head but no injury. on 3rd occasion (1/02), lt strut detached again and struct glass and shattered glass. dealer replaced "entire" liftgate assemby. failure mileage was around 5,000 miles. owner gave permission to release info to mfr. owner will ck. design version of liftgate during replacement. 061704_pco pe04045.pco

Collapse of tailgate window/structure onto my head while i was in the process of removing groceries from the vehicle. i have suffered cervical injuries as a result. *ak pe04045.pco

The left strut on the glass section of the tailgate broke free and shattered the rear window. the broken glass covered my hair and my clothing, this is potentially very dangerous as the glass could shatter into the eyes of someone closing the tailgate. *ak pe04045.pco

01 1 010 000/liftgate glass bracket; while closing tailgate both brackets broke and caused glass to fall onto consumer. consumer sustained cuts and bruises. dealer was notified, and given appointment for repairs. feel free to provide any further information on this matter.*ak pe04045.pco

The rear window piston shattered the glass in back of suv. my passengers standing by were hit with flying glass. superficial cuts only. the date of this incident was august 8th. i'm writing this on september 3rd. we still don't have our car back.*ak pe04045.pco

Consumer states there is a squeaking noise originating possibly from the suspension when driving over speed bumps or uneven road surfaces at highway speeds especially during windy conditions. also there is vibration occurring in the front end of the vehicle at 55 - 60 mph. the vibration can also be felt from under the seat with the windows rolled up. *tt

Four hours after new vehicle was collected from dealer, glass tailgate exploded on being closed gently. complete rear window shattered with such force that metal components of the door were badly bent and scratched. glass was scattered over a radius of 20 feet, including into the back seats and onto the roof. my right leg was cut in three places. luckily, my children were not in or at the back at the time of the explosion. the entire door was replaced by the dealer within four business hours. unless recalled, this apparently common defect will result in serious injury. *ak pe04045.pco

While opening rear window, and without any indication window popped off hinge and shattered. dealer has been contacted. *ak left hand hinge appeared to be missing threads to engage with bolt for mounting rear window assembly to vehicle. *yh pe04045_pco

Main computer module malfunctions, causing other major components, such as transmission/ power window, and doors not to work. *ak

Bracket and spring that holds hatchback window up broke completely off, causing left side of the window to almost drop into frame. please give any further details. *ak pe04045.pco

Consumer started to slowly open tailgate window, and piston popped off back of windshield, dented inside top of vehicle, and wedged between glass and body of truck. consumer stopped, opening process. this was how first explorer's back window explod to take vehicle back.*ak pe04045.pco

On closing rear window the thing exploded in my face. fortuneately i was not injured, but was covered with glass. i feel i was very lucky not to have gotten glass in my eyes. *ak pe04045.pco

The back window raised up while the truck was parked, and when i touched the window to shut it, it blew up completely, leaving nothing in the rear. all the glass was shattered, and the struts holding the window were blown out. i received cuts on my arms and wrists. pe04045.pco

Hydraulic arm that holds up hatchback window broke. the pressure from the broken plunger arm pressed against the back glass and caused it to explode out. the pressure was so extreme that the door panel was moved two inches away from the frame. car was parked in a garage at the time the glass and door blew out. pe04045.pco

On june 4, 2001, i took my vehicle to world ford kendall service (florida registration #mv-06413) for repair (invoice #w71526) of the left rear liftgate cylinder which was detached from its bracket, the mechanic (jose fuentes) tried three times to repair it according to ford motor company's technical service advisory #01t02 and was unable to repair it, the service representative (jose tejedo) even went to one of their stock vehicles, a new 2002 ford explorer to change the lift gate cylinder with mine and it detached after two closings, the service representative also stated that the flip-up glass was bending in the middle during closing and creating a potential for the glass to shatter, he also stated that ford needs to come up with a better way to fix it and that ford needs to recall it. pe04045_pco re-eval to det to be valid since pe opening_pco *sc

4 hours after taking delivery of vehicle consumer parked it and opened tailgate window. window exploded with glass flying 15 feet. windshield wiper assembly hit consumer in chest, and glass flew into eyes. dealer picked vehicle up. then, stated he could repair vehicle or replace it. consumer chose new vehicle. consumer still has pain in eye, still under medical attention.*ak piston popped off the window and caused glass to explode, consumer has since had another piece of glass removed from her eye. *slc pe04045.pco

Left hydrualic support bracket for rear window has broken off three times.*ak *slc pe04045.pco

Plunger that holds hatchback window opened/ fell off due to design defect, causing window to come crashing down on consumer, resulting in head and neck injuries.*ak pe04045.pco