We have classified the 23 complaints from 2002 Ford Explorer about VISIBILITY into the following categories.
Front passenger side window exploded while vehicle was stopped at a traffic light. when this occurred a piece of glass hit the consumer. passenger side was unoccupied at the time of the incident. the cause of the widow exploding was yet to be determined.*ak
Went to wash my 2002 ford explorer and when the water hit the windshield it started to crack from the top of the windshield to about 3/4 the way down. it would seem to me that a windshield should be able to with stand this type of thing.*ak
Windshield wipers came on and went off intermittently in inclement weather. windshield wiper stayed in the up position while in operation . consumer informed the dealer about the problem on numerous occasions. mechanic determined that motor needed to be replaced. *ak
When stopping or slowing down, intermittently the vehicle stalled when turning left, there was a knocking sound coming from the front left wheel. the heat vents that blew directly on the consumer did not work. these problems have occurred at least three times in one month. the manufacturer and the dealer were not aware of the problem. *jb
Same as noted from other ford explore 02 owners.....the bottom of the rear window is cracked shortly after purchase in 03. i have now attached a sign using stick on letters that read on the back panel "ford quality' with an arrow pointing to the crack as the dealer and ford will not do anything about it as evident by all the complaints. i think ford needs this type of publicity! *tr
Consumer stated that while making a left turn he heard a loud humming noise and had difficulty turning vehicle. the vehicle was taken to the dealer and the technician indicated that the power steering rod failed. this problem occurred in july. in august the consumer made a turn and the vehicle shut off in the middle of an intersection which caused the steering wheel to lock up. the vehicle was taken to the dealer who indicated that the fuel tank needed to be replaced. the glass in the rear hatch rattled. the vehicle was purchased new and the consumer believes it should not be experiencing these types of problems. *ak *nlm
Consumer states that on 07/03/03 his wife attempted to open the rear door to the vehicle and rear window exploded in her face. the consumer's wife suffered minor scratches, and a hand laceration.*ak
Within four months from date of purchase my 2002 ford explorer xlt 4wd start having problems. they are: 1. vibration inside including physical movement inside when driving with rear window crack over 30 mph. the faster you drive the grater the vibration. i took the explorer to several dealers, they inform me that this is normal and it's refer to as helicopter effect. 2. the digital keypad stop working. 2. the keys don't open the door 3. the transmission slip, kick and delays when put in drive or reverse. 4.transmission delays going into overdrive. 5.the passenger side quarter panel glass shatter twice, at first i taught someone had broke it and my son reported it to the police. the insurance company replace it and few months later in my garage it shatter again and that's when it all came together. this time my son fix it for me. 6.theres also a winding some coming from under the suv and my son thinks it have something to do with the diff, keeping the vibration in mind. 6. the latch that secure the rear where the jack handle is located broke. *tr
Interior rear view mirror is defective. the image is blurred, more so at night with head lights or street light on. took to ford dealer three times: 1st time they said nothing was wrong, 2nd time they said they had to order the part, 3rd time they said they replaced it but the problem still exist. i do not know what i have to do to get this distracting and possibly safety defect fixed.*jb
Rear window on hatch door suddenly emploded when the driver pushed automatic button. glass shattered immediately with metal molding flying inside compartment all the way up front to driver. please describe details. *ak
Defroster does not work and is causing front windshield to fog up during cold weather, and it will be hard for consumer to see. dealer notified. *ak
Drivers side saftey belt has broken too, air vent has broken too, sunroof design problem too, fuel pump failed at 14000 mi too
Window frame does not have a protective shield, it cracked about 5 inches , with smallest hit of a pebble.*ak
Tl* the contact owns a 2002 ford explorer. the contact stated the entire glass on all four doors exhibited permanent streaks which distorted his visibility. in addition, there were similar streaks on the front and rear windshield. the vehicle was taken to an independent mechanic who specialized in auto glass. the technician stated the failure was contributed to acid. the vehicle was not repaired. the approximate failure mileage was 3. all glass has a fog type film and streaks which obscures vision during night time and inclement weather driving. updated 09/29/2011 *ln *tr
Sun roof would riddle while driving. dealer contacted . feel free to provide any further information.*ak
Consumer states there is a squeaking noise originating possibly from the suspension when driving over speed bumps or uneven road surfaces at highway speeds especially during windy conditions. also there is vibration occurring in the front end of the vehicle at 55 - 60 mph. the vibration can also be felt from under the seat with the windows rolled up. *tt
We are having alot of turbulance problems with the vehical with having the back windows down!it's so bad that the whole roof shakes as well as the sound is so ear piercing that it feels like your ear drums are going to break!we have taken it to ford to the service manager as well as having it looked at by the ford service rep,we are told to keep the windows up and locked!when we purshased the vehical we wanted a four door with windows to open not just two.to myself and my family my concern is health related as well,we have young children and if the windows are put down by them ,my concern is it could brak their ear drums.ford shows no concern in this matter ,being we are the only ones to complain.this is a defect with the manufacture,and are not willing to fix the problem! we could use your help. thank you,mr. anthony magee & family. *ak
Main computer module malfunctions, causing other major components, such as transmission/ power window, and doors not to work. *ak
Piston that raises back window flew out on a couple of occasions. contacted dealer, and dealer could not find cause of problem.
While driving at 35mph and with no warning front windshield shattered, and caused consumer to have visual problems. dealer notified.*ak consumer states the the rear window opens on its own, has has done so on 3 occasions.*jb