Roadside Emergencies
Roadside Assistance
Vehicles Sold in the United States: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.
The service is available:
- 24 hours a day, seven days a week.
- For the coverage period supplied with your vehicle.
Roadside Assistance covers:
- A flat tire change with a good spare (except vehicles supplied with a tire inflation kit).
- Battery jump start.
- Lock-out assistance (key replacement cost is the customer's responsibility).
- Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (8 L) of gasoline or 5 gal (20 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
- Winch out — available within 100 ft (30 m) of a paved or county maintained road, no recoveries.
- Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).
- Roadside Assistance includes up to $200 for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer.If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.
Vehicles Sold in the United States: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your wallet for quick reference.This card is in the Owner's Manual kit.
United States vehicle customers who require Roadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States vehicle customers call 1-800-241-3673. Customers need to submit their original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor Company of Canada, Limited offers a complimentary roadside assistance program. This program is eligible within Canada or the continental United States.
The service is available 24 hours a day, seven days a week.
This program is separate from the New Vehicle Limited Warranty, but the coverage is concurrent with the powertrain coverage period of your vehicle. Canadian roadside coverage and benefits may differ from the U.S. coverage.
Hazard Flashers
Note: The hazard flashers operate when the ignition is in any position, or if the key is not in the ignition. If used when the vehicle is not running, the battery loses charge. As a result, there may be insufficient power to restart your vehicle.
- Press the flasher control and all front and rear direction indicators flash.
- Press the button again to switch them off.
Fuel Shutoff
 WARNING: If your vehicle has been involved in a crash, have the fuel system checked. Failure to follow this instruction could result in fire, personal injury or death. |
Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart. Once the vehicle determines the systems are safe, then the vehicle allows you to restart.
Note: In the event that your vehicle does not restart after your third attempt, contact a qualified technician.
The fuel pump shutoff stops the flow of fuel to the engine in the event of a moderate to severe crash. Not every impact causes a shutoff.
Should your vehicle shut off after a crash, you may restart your vehicle.
If your vehicle has a key system:
- Switch off the ignition.
- Switch to start position.
- Switch off the ignition.
- Switch on the ignition to re-enable the fuel pump.
- If the vehicle does not start, repeat steps 1 through 4.
If your vehicle has a push button start system:
- Press START/STOP to switch off your vehicle.
- Press the brake pedal and START/STOP to switch on your vehicle.
- Remove your foot from the brake pedal and press START/STOP to switch off your vehicle.
- You can attempt to start the vehicle by pressing the brake pedal and START/STOP, or press START/STOP without pressing the brake pedal.
- If the vehicle does not start, repeat steps 1 through 4.
Jump Starting the Vehicle
| WARNING: Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation. WARNING: Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately. WARNING: Use only adequately sized cables with insulated clamps. |
Preparing Your Vehicle
Do not attempt to push-start your automatic transmission vehicle.
Note: Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.
Note: Use only a 12-volt supply to start your vehicle.
Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle electrical system.
Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch.
Locating the Jump Starting Connection Points
- Open the hood.See Opening and Closing the Hood.
- Remove the access cover.
- Remove the red protective cover from the positive lead jump connection point.
- Locate the negative jump connection point on the rear mounting bolt for the cross brace, as shown.
Connecting the Jumper Cables
| WARNING: If the engine is running while the hood is open, stay clear of moving engine components. Failure to follow this warning could result in serious personal injury or death. WARNING: Do not connect the negative jumper cable to any other part of your vehicle. Use the ground point. |
Note: In the illustration, the bottom vehicle represents the booster vehicle.
- Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery.
- Connect the other end of the positive (+) cable to the positive (+) terminal of the booster vehicle battery.
- Connect the negative (-) cable to the negative (-) terminal of the booster vehicle battery.
- Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle's engine, away from the battery and the fuel injection system, or connect the negative (-) cable to a ground connection point if available.
Jump Starting
Note: If you are using a hybrid vehicle as the booster vehicle, you do not need to rev the engine.
- Start the engine of the booster vehicle and rev the engine moderately, or press the accelerator gently to keep your engine speed between 2000 and 3000 RPM, as shown in your tachometer.
- Start the engine of the disabled vehicle.
- Once the disabled vehicle has been started, run both vehicle engines for an additional three minutes before disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse order that they were connected.
- Remove the negative (-) jumper cable from the disabled vehicle.
- Remove the jumper cable on the negative (-) terminal of the booster vehicle battery.
- Remove the jumper cable from the positive (+) terminal of the booster vehicle battery.
- Remove the jumper cable from the positive (+) terminal of the disabled vehicle battery.
- Allow the engine to idle for at least one minute.
Collision, Damage or Fire Event
Guidance for Ford Motor Company Electric and Hybrid-Electric Vehicles Equipped With High Voltage Batteries
(Vehicle Owner/Operator/General Public)
Electric and Hybrid-Electric Vehicle Considerations
In the event of damage or fire involving an electric vehicle or hybrid-electric vehicle:
- Always assume the high-voltage battery and associated components are energized and fully charged.
- Exposed electrical components, wires, and high-voltage batteries present potential high-voltage shock hazards.
- Venting high-voltage battery vapors are potentially toxic and flammable.
- Physical damage to the vehicle or high-voltage battery may result in immediate or delayed release of toxic, flammable gases and fire.
Vehicle information and general safety practices:
- Know the make and model of your vehicle.
- Review the owner’s manual and become familiar with your vehicle’s safety information and recommended safety practices.
- Do not attempt to repair damaged electric and hybrid-electric vehicles yourself.
Contact an authorized dealer.
Crashes
A crash or impact significant enough to require an emergency response for conventional vehicles would also require the same response for an electric or hybrid-electric vehicle.
If possible:
- Move your vehicle to a safe, nearby location and remain on the scene.
- Roll down the windows before switching your vehicle off.
- Place your vehicle in park (P), set the parking brake, switch off the vehicle, activate the hazard warning flashers and move your key(s) at least 15 ft (5 m) away from the vehicle.
Always:
- Call emergency assistance if needed and advise that an electric or hybrid-electric vehicle is involved.
- Exposed electrical components, wires, and high-voltage batteries present potential high-voltage shock hazards.
- Avoid contact with leaking fluids and gases, and remain out of the way of oncoming traffic until emergency responders arrive.
- When emergency responders arrive, tell them that the vehicle involved is an electric vehicle or hybrid-electric vehicle.
Fires
As with any vehicle, call emergency assistance immediately if you see sparks, smoke or flames coming from the vehicle. Remain a safe distance from the vehicle and try to stay clear of the smoke.
- Exit the vehicle immediately.
- Advise emergency assistance that an electric or hybrid-electric vehicle is involved.
- As with any vehicle fire, do not inhale smoke, vapors or gas from the vehicle, as they may be hazardous.
- Stay out of the roadway and stay out of the way of any oncoming traffic while awaiting the arrival of emergency responders.
Post-Incident
- Do not store a severely damaged vehicle with a lithium-ion battery inside a structure or within 49 ft (15 m) of any structure or vehicle.
- Make sure that passenger and luggage compartments remain ventilated.
- Call emergency assistance if you observe leaking fluids, sparks, smoke or flames, or hear gurgling or bubbling from the high-voltage battery.
Post-Crash Alert System
The system flashes the direction indicators and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
- You press the hazard control button.
- You press the panic button on the remote entry transmitter (if equipped).
- Your vehicle runs out of power.
- Sounding of the horn is only enabled in specific markets.
Transporting the Vehicle
If you need to tow your vehicle, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider.
We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. We do not approve a slingbelt towing procedure. If you tow your vehicle incorrectly, or by any other means, vehicle damage may occur.
We produce a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.
Towing an all-wheel or four-wheel drive vehicle requires that all wheels be off the ground, such as using a wheel lift and dollies or flatbed equipment. Wheel lift may only be done by lifting the rear wheels and putting the front wheels on dollies. This prevents damage to the transmission, all-wheel or four-wheel drive system and vehicle.
If your vehicle becomes inoperable without access to wheel dollies, a car-hauling trailer or a flatbed transport vehicle, you can flat-tow with all wheels on the ground under limited conditions.
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