My 2012 ford escape suddenly loses power when driving. it happened on the highway and i was almost rear ended. i googled the symptoms and found that it is probably the etb electronic throttle body. this is dangerous and nhtsa did not issue a recall or protect the public by requiring ford to provide towing. instead nhtsa only required that ford extend the warranty an additional 10 years leaving ford owners at risk of injury or worse.
After having the recall 16s41 fuel delivery module flange replacement service, my vehicle would occasionally not successfully start but would continue to try. i called the dealership where it was serviced and they took a look, but found nothing. less than two months have passed and i notice new issues; vehicle chugs down the highway almost boggy-like; when filling with gasoline the pump stops at 3/4 tank and not full; spits gasoline back out; overall sounds significantly different running.
Occasionally when fueling the pump will stop prematurely. the dash will say it's full but 5 miles later your at 3/4 tank. and topping off is illegal so there's not a way to get past it. car was off, parked, and next to a gas station pump.
On approximately may 25, 2019, i was at a local gas station to fill up my vehicle, a 2012 ford escape xlt, with gas. while filling the gas tank to full, the automatic shut off failed causing gas to forcefully splash back out of the gas tank, onto me and the ground next to the gas pump. the attendant at the gas station followed their protocol for a gas spill. i filled up the gas take at other local gas stations and the problem continued. on june 5, 2019 i scheduled a repair at my local ford dealership. i paid for a faulty vent valve and a solenoid asy to be replaced for $ 463.08. they stated on my receipt that they added 6 gallons of gas to confirm the repair. a week later i refueled my vehicle in another city, and the problem with the gas overflowing continued. i took the vehicle back to the ford dealership july 5, 2019, and explained the problem was not resolved. they told me they dropped the gas tank and tested the components and told me it was a faulty valve. they informed me "they talked to detroit" and i would need to replace the "gas tank assembly" and i would be given a "discount" on the repair since i had paid almost $500 for the first repair. the estimate for the second repair was $1,000. i asked of there was a warranty on the repair that was done previously, and was told no. i did not get the repair done this time because the problem was supposed to be corrected and wasn't. there apparently is not warranty on the repair that was done. i am shocked that it will cost an estimated $1,000 more to repair a problem that they said was fixed, and possibly no guarantee on the repairs. after contacting the ford motor company in michigan, i was told the individual dealerships are in charge of their customer service and that ford corporate couldn't help with my problem. i contacted this agency and was given this case number-11234836.
Pulling out from a red light, the car made a whirring noise and hesitated to move then started jumping when the accelerator was pressed. drove car approximately 2 miles and the car made the noise, hesitated and started jumping again. made to a parking lot and parked car. a transmission specialist checked it out and said the transmission is locked in high gear.
The car has had problems with acceleration dealing with the fuel on the highway. i have also noticed that my car seems to be loosing miles or fuel. the engine light has come on twice in the last week with fueling codes.
Tl* the contact owns a 2012 ford escape. while fueling the vehicle, fuel spewed out of the tank. the vehicle was taken to valley ford (509-453-3125, located at 910 s 1st st, yakima, wa 98901) where the vent valve and solenoid were replaced; however, the failure recurred. the vehicle was taken back to the same dealer, but could not be repaired. the manufacturer was made aware of the failure and did not assist. the vehicle was not repaired. the failure mileage was approximately 110,364.
Check engine light on when driving and when parked and engine running and smell of raw gas fumes near left rear wheel area. shop tested found code p0456 traced to cracked and leaking electric fuel pump. replaced pump now ok . in checking i found there was a recall #16s41 for 2012 escape with v6 engine , my car is a 4 cyl . not incl. in recall but produced in same production sequence production date 8-11 sales date 11-19-2011 the above recall was for leaking fuel pump .i believe my car should have been recalled also . i contacted dealer they referred me to ford co. filed case #cas-21767319 on 5-29-19 ford said no recall ,sorry no help with repair bill .i believe this should have been recalled as a safety hazard also covered under emission warranty 8 yeas or 80,000 miles i wrote to dealer 9-12-2019 no response car had 79.795 at time of repair. i still have the car and the defective fuel pump if inspection is required. this condition was on public street and private property moving and stationary. my car could have been involved in a fire if the cause of the fuel leak wasn't detected.
The area of most concern is the issue with the steering. eight months ago, i suddenly lost power steering just after exiting a freeway. now it is making the same sound again and my mechanic feels the wheel may lock completely.i drive mountain passes, which makes this exceptionally dangerous. contact with local and corporate ford says it is my problem to get it over an hour away to the dealer, and repair will be at my expense, even though many people have had this same issue. to make matters worse, i learned only after contacting ford about the steering issue, that there is a safety recall on the fuel module, which could cause fire. i received no notice of this until i reported the steering issue to the company. the dealer tells me it will take four weeks to get the parts to fix the safety recall. in the meantime, i am losing income every day as i drive for a living. no concern for the safety of me, my family, or others on the road.
In a private parking lot, after executing a 90 degree left turn into a parking spot and with the brake pedal applied in order to slow then stop the vehicle, the vehicle surged forward just before coming to a complete stop. you could hear the engine rev up as it surged forward. application of the brake pedal did nothing to slow it down. after the vehicle was jarred by striking the curb the engine returned to normal idol. so much power was applied in the surge that the vehicle jumped a curb, traveled over a a grass plot and struck another car on the other side. our ford escape suffered front end damage (toward drivers side) and the other vehicle (a ford eco -boost) suffered front and drivers side damage. note that the vehicle was traveling forward at about one mph (almost to a full stop) when the surge occurred. as it surged the speed increased rapidly to about seven to ten mph. the vehicles were not towed at the time but when driving a short distance home a severe defect in the steering (pull to the left) was noticed making it virtually inoperable. the vehicle will be towed from our driveway to the body shop.
The throttle body stopped working suddenly while driving on the highway. i lost all acceleration in a busy traffic situation. luckily i was able to coast the vehicle safely off the highway.
Recall 16v-777 initial communication 2017 have called dealership as well as ford direct. no parts available and cannot advise when they may be.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (smith cairns ford lincoln, 900 central park ave, yonkers, ny 10704, (914) 377-8100) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the failure. the contact had not experienced a failure. parts distribution disconnect.
While driving, everything cut off. i could not accelerate, the power steering turned off, and i had to try and safely pull over. luckily, each time i was in a position where i could pull over safely. restarted the vehicle and everything seemed normal. this is extremely scary and unbelievably dangerous!!! please ford, do something about this! have taken it in for service and no code can be found and everything passes the diagnostic tests. what can be done??
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v770000 (fuel system, gasoline); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over five months ago. the dealer (sanderson ford, 6400 n 51st ave, glendale, az 85301) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was contacted several times and was unable to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v77000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over six months ago. the dealer (courtesy ford lincoln, 1313 ne 122nd ave, portland, or 97230) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact recently received a postcard from tk holdings, alerting him that they filed for bankruptcy. the contact had not experienced a failure. vin tool confirms parts not available.
I received a recall notice in jan 2018 but the ford dealer has been unable to obtain the parts necessary to make the repair as of 5/8/18. the recall states a fuel leak in the presence of an ignition source increases the risk of a fire so i am very concerned having to drive my automobile. today i was told they have no idea if/when they will be able to get the parts in.
Evaporation system leak occurred and fuel tank pipe assembly had to be replaced. car did not start and needed to be towed.
Takata recall- had a recall on the fuel delivery module flange replaced and having issues starting , long cranking issues. ford dealer refused to believe that the technician didn't install it properly. never had an issue with my vehicle with only 50,000 miles on it until after the recall was performed. i believe the technician improperly installed the part and now every time i start my vehicle it has long cranking issues. i'm worried it might mess with my starter or fuel pump.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over four months ago. the dealer (superior ford, 9700 56th ave n, plymouth, mn 55442) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
I had a recall on my truck that i received in the mail about a couple weeks ago and i tried to get in touch with the dealer and the manufacturer and couldn't get through to neither locations
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over four months ago. the dealer (causeway ford lincoln, 375 nj-72, stafford township, nj 08050) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was contacted several times and was unable to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect. *tt *js
Tl* the contact owns a 2012 ford escape. the contact stated that the check engine warning indicator illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the vehicle had a fuel leak. the contact was advised to contact the ford dealer for any recalls. tom masano ford lincoln (1600 lancaster ave, reading, pa) was contacted and informed the contact that the vehicle was included in nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the failure mileage was approximately 64,000. parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline) however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over two months ago. the dealer town and country ford (7720 e division st, evansville, in 47715) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called a local dealer (sunset ford, 11700 gravois rd, st. louis, mo 63127) who confirmed part unavailability and stated that the part would not be available until september of 2018. the manufacturer was not made aware of the issue. the vin was not available. the contact had not experienced a failure.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. metro ford sales and service in chicago, illinois and fox valley ford in north aurora, illinois were made aware of the recall and stated that the parts were unavailable. the manufacturer was made aware of the issue and provided the contact with case number: cas-14499921. the contact had not experienced a failure. parts distribution disconnect.
Received recall notice 16v-777; called dealership parts not available even though notice states parts are now available. dealership says to call back in two weeks. call back in two weeks parts are still not available. call ford headquarters they say they cannot do anything i have to call another dealership. i ask them why they can't send parts to my dealership and they say they are independently owned and they have no control on their parts. i ask should my dealership be asking for more parts? they cannot answer that - their only solution is for me to find another ford dealership and see if they have the parts. meanwhile i have a car that may have a fuel supply port crack which could result in a fire in the presence of an ignition source.
Safety recall notice 16s41: the ford dealership does not have the part to fix this recall. it has been two months since i received the notice. i've called to ask if they have the part yet, and they don't even know when the parts might come in. our particular dealership has employees who are very annoyed at customers who are calling. minutes ago, i was told "people keep calling and asking. we don't know." ford's incompetence is astounding.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called anderson ford of clinton (1001 state route 10 west, clinton, il 61727, 217-935-3106) and was informed that a part was missing with the kit, which was necessary to provide the recall repair. the contact was informed that the repair would take approximately one week. the contact called the dealer and was informed that the parts were backordered and they could not provide an estimated timeframe for the recall repair. the contact stated that fuel was leaking underneath the vehicle. the contact attempted to call the manufacturer, but unable to speak with a representative. the approximate failure mileage was 74,992. parts distribution disconnect.
There is fuel leaking out from the recalled location part. ford and the ford dealership are waiting on backordered parts with no eta for nearly 8 weeks since we first reported the leak on march 5, 2018. they have offered no loaner car and the dealership has not even seen the vehicle due to the fact that they don't expect to have the part anytime soon. the car is sitting in the driveway drying out meanwhile i am making payments on a car that cannot be driven or repaired. i have made several phone calls to both ford motor company with the original case number cas-14437322-w6l8v8 dealing with roberta webb, ford customer service manager. myself and my husband have spoken several times to the dealership service manager at shaker ford in watertown, ct where the vehicle was originally purchased. i feel as if this issue is being mishandled and redirected and that it is taking far too long to reach a reasonable resolution.
Extremely dangerous!! this vehicle will, without warning, lose power. the engine does not shutdown, but it loses power as minimal fuel is getting to engine. steering not lost, electrical systems seem ok, but no response when stepping on accelerator. this has happened numerous, random times without warning or regard to any conditions i can determine (weather, speed, amount of fuel in the tank, traffic conditions). this issue has happened at highway speeds where you somehow have to steer car out of the way of traffic going 60+ mph! this could cause a huge accident and even lead to some deaths - it is very unnerving! the issue also happens at other times, non-highway driving, sometimes when stopped at a traffic signal, even just pulling out of the driveway! it is random and without warning. it is extremely dangerous to the occupants of this vehicle and any vehicle that may wreck into it due to this issue. when it does happen, the wrench light illuminates, but there is no response from the accelerator. thus far, if the vehicle is put in park, turned off, then restarted, it usually restarts - until the next random time it occurs. it seems to be related to the throttle body or something in that path. there is space for only one occurrence of this, but this issue has occurred at least 20 times in the last 4 weeks. mechanic cannot find any codes in the archive, so they can't fix it. one other thing, the vehicle will sometimes unexpectedly surge when accelerating.
Recall 16v-777. ford has no part available and no time liner when the part will be available
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was contacted and confirmed that the parts were not available for the recall remedy; however, they offered to perform brake maintenance at the contact's expense. this was the contact's second attempt to get the remedy repaired by modern ford of boone (300 new market blvd, boone, nc). the dealer stated that the repair could not be performed because the technician performing the recall remedy had to go to the hospital. the manufacturer was not made aware of the issue. the contact had not experienced a failure. the vin was not provided.
I received a letter from ford motor company with my vin #, make and model of vehicle that may develop a crack in the fuel supply tank. i call the nearest ford dealer today and the receptionist said they don't have the part and i would have to wait until i get a post card from ford motor company. this isn't the first time, now i'm writing a complaint. i would like to have this checked out or replaced asap. god forbid anything should happen. make this right!
Tl* the contact owns a 2012 ford escape. the contact stated that nhtsa campaign number: 16v777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. the dealer (olathe ford lincoln, 1845 e santa fe st, olathe, ks 66062) stated that the parts were unavailable for the repair and the parts would not be available until the end of march 2018. the manufacturer was not contacted. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (kenny ross ford, 3200 library road, pittsburgh, pa 15234, (412) 923-4899) informed the contact that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Recall notice received in january 2018. parts still not available for repair to fuel intake.
Tl* the contact owns a 2012 ford escape. the contact received a recall notification for nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (hastings ford, 3013 east 10th street, greenville, north carolina 27858) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline). the part to do the repair was unavailable. the contact took the vehicle to a local dealer (tom masona ford lincoln, 1600 lancaster ave, reading, pa 19607) and was informed that the parts received were defective and had to be sent back. the manufacturer was not made aware of the issue. the contact had not experienced a failure. the vin was not available.
Takata recall: recall number nhtsa safety recall 16v-777. was told in stock via letter from ford in january 2018. have talked to 4 ford dealers in y area and talked to and or chatted 5 times. last time less than an hour ago 3/11/18 12:15 pm. only excuses, no solution!! filled my escape yesterday, drove about 5 miles and was already down to 3/4 of a tank. wasting $$ and not very safe -- i.e. risk of fire!! want it fixed asap!!!
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline) and stated that the part was not available within a reasonable time frame to schedule the recall repair. the dealer elk grove ford (9645 auto center dr., elk grove, ca 95757, 916-478-7000) stated that the part was unavailable and was unable to verify when the part would be supplied from the manufacturer. the manufacturer was contacted. the contact was not experiencing a failure. parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. the contact stated that there was an odor of fuel coming from the rear of the vehicle. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. the contact took the vehicle to auto nation ford (8252 s broadway, littleton, co 80122) and was informed that the part was not available. the manufacturer was not notified of the issues. the vin and failure mileage were unknown.
Since jan. 2018, when i received my recall notice, and despite multiple complaints to my ford dealer and ford customer service, ford has not supplied the parts to fix my recall. they have no solution and no explanation of a reasonable time frame that i can have this repair done! simply unacceptable!! my fuel module may crack and cause a fire!!!!
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. bill collins ford lincoln (4220 bradstown road e, louisville, ky) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. while driving at an unknown rate of speed, the check engine indicator illuminated. the contact also stated that the check fuel intake lid indicator illuminated intermittently after filling the vehicle with fuel. the contact associated the failure with nhtsa campaign number: 16v777000 (fuel system, gasoline). the dealer and manufacturer were not notified. the vehicle had not been repaired. the failure mileage was unknown.
I lose fuel according to my gage at an alarming rate. it will go from 212 miles to 199 and i've driven maybe a quarter block.
While this vehicle has had an active recall notice since january 2018, the local ford dealership has been unwilling/unable to secure the part to correct the problem in the fuel delivery module. recall notice 16s41 / nhtsa 16v-777
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. sam galloway ford lincoln in fort myers, florida was made aware of the recall and stated that the parts were unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was not contacted. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect. *tt *js
Tl* the contact owns a 2012 ford escape. the contact received notification of nhtsa campaign number: 16v777000 (fuel system, gasoline) in december of 2017. the contact called the manufacturer and was informed that parts were not available to complete the recall repair. the manufacturer could not confirm when the parts were to become available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was not taken to a dealer or independent mechanic since parts were not available. the contact had not experienced a failure. the vin was not available.