2011 dodge durango. attorney representing consumer writes in regards to brake booster recall notice. *smd the consumer took the vehicle to two different dealerships in june pursuant to a recall notice he received in the mail. each dealership informed the consumer, they had heard nothing from chrysler about the recall, and they did not have the necessary parts for the recall. *jb
Tl* the contact owns 2011 dodge durango. the contact received nhtsa recall number 14v154000 (service brakes , service brakes, hydraulic). the dealer informed the contact that parts were unavailable. there were no failures.
Chrysler issued a safety recall for the brake booster on my vehicle and said the dealership would install a protective brake booster shield to prevent water ingestion and premature corrosion. in the letter, mailed by chrysler, i was instructed to "contact my dealer right away to schedule a service appointment" and that the dealer would inspect my vehicle, and then either install the shield or replace the brake booster if required, free of charge. upon receiving the letter, i contacted the service department at ziegler chrysler dodge jeep at 208 w golf rd schaumburg, il 60195 (847) 882-8400. i was informed that they do not have any parts in stock and they told me the safety issue is not a problem until below freezing weather, and "that he didn't expect any below freezing weather for a while". and then he complained because every call he is getting today is about this recall. they claim to be a 5-star service dealer. shouldn't the recall process be more coordinated with dealerships? why don't they have the shields as indicated in the recall letter? the service adviser implied that i can wait until winter before finding out if there is a problem. that doesn't seem safe. *tr
Tl* the contact owns a 2011 dodge durango. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the repairs was unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure. djr updated 8/27/14*cn updated 8/29/2014 *js
Tl* the contact owns a 2011 dodge durango. the contact received a notification for nhtsa campaign id number: 14v154000 ( service brakes , service brakes, hydraulic ) and stated that the part needed was unavailable to service the vehicle under the recall. the dealer was uncertain when the part would become available. the manufacturer was notified of the issue. the contact did not experience a failure.
Tl* the contact owns a 2011 dodge durango. the contact received recall notification for nhtsa campaign id number 14v15400 (service brakes, hydraulic) and stated that the part needed was unavailable. the manufacturer was not notified. there were no failures at this time. updated 08/27/14*lj updated 09/18/2014 *js
Tl* the contact owns a 2011 dodge durango. the contact stated that while driving 50 mph, the driver attempted to engage the brake pedal and the brake pedal sank to the floor at which time the vehicle failed to stop. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 42,900. updated 10/02/14*lj updated 3/9/15 *js
Tl* the contact owns a 2011 dodge durango. the contact stated that nhtsa campaign number: 14v154000 (service brakes) was received in may of 2014. the dealer was contacted on numerous occasions and stated that the part needed to repair the vehicle was not available. the manufacturer was notified of the delay. the contact had not experienced a failure.
Tl* the contact owns a 2011 dodge durango. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. the manufacturer was not notified. the contact had not experienced a failure.
Tl* the contact owns a 2011 dodge durango. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic). however, the part to do the repair was unavailable. the part was ordered multiple times. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2011 dodge durango. the contact stated that the vehicle failed to respond to deceleration attempts. the vehicle was not diagnosed or repaired. the manufacturer was contacted and informed the contact that the vehicle was not included in nhtsa campaign number 14v154000 (service brakes , service brakes, hydraulic). the failure mileage was 38,000. updated 06/10/14*lj updated 8/23/2017*cn
Tl* the contact owns a 2011 dodge durango. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2011 dodge durango. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 10/23/14*cn
Tl* the contact owns a 2011 dodge durango. the contact stated that nhtsa campaign number 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable time for repair. the dealer stated that the part was not available. also, the dealer advised that recall nhtsa campaign number 14v391000 (sun visor) did not need to be repaired in a hurry. in addition, the contact stated that the vehicle was exhibiting difficulties to start up and the alternator was not responding on a timely manner. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 41,089.
Tl* the contact owns a 2011 dodge durango. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v530000 (electrical system), and 15v879000 (electrical system, interior lighting). the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2011 dodge durango. the contact stated that nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v530000 (electrical system), and 14v634000 (electrical system) exceeded a reasonable amount of time for the recall repair. the dealer informed the contact that the parts were unavailable for the recall repair. the manufacturer was made aware of the delay. the vehicle was not repaired. the contact had not experienced a failure.
Weather conditions were snowy and icy during my daily commute. while in route to my place of work i was driving down a mild incline toward a stop light which had just turned red. i was traveling at a lower speed (30 to 35 mph) due to driving conditions. due to those icy conditions my abs immediately kicked in as i approached the stop light. for a matter of seconds i had the brake pedal firmly depressed continuously all the way to the stop light and i could hear the typical abs noise until my vehicle stopped. once traffic resumed i could feel a difference in the pressure needed to apply and activate the brakes. as i continued driving the pressure i needed to apply for braking increased dramatically but with less and less response from the brakes. after only 1 additional trip i realized the need for service work and scheduled service. on my second trip after the initial incident braking became extremely difficult and the dashboard brake warning lamp came on. my third trip was to service which was scheduled and the brake booster was found to be the issue. initially the supplying dodge dealer had told the repair facility which diagnosed the issue that the part was unavailable but orders were being shipped soon to fill back orders. this suggested that the brake booster may be prone to some type of failure. online research and chat indicated this to be a commonly addressed issue. i pursued this concern with dodge customer service as a safety complaint with 2 different messages. the dodge customer assistance center did not acknowledge this as a recognized safety issue but only as a "out-of-warranty consideration. since abs components are designed specifically for these types of driving conditions, safety concerns still remain regarding further abs component failure under normal operation. i have retained the defective part. *tr
Tl* the contact owns a 2011 dodge durango. the contact stated that over the winter her service brakes were depressing to the floor and failing to properly engage intermittently. the contact took her vehicle to the dealership for diagnostic testing; however, the dealer could not duplicate the failure. several months later, the contact received nhtsa recall campaign notice 14v154000 (service brakes , service brakes, hydraulic). the dealer stated the parts were not available for repair. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was not available.
I was the extremely proud owner of a 2011 dodge durango. by far the best vehicle i have ever owned. on january 11, 2014 while on our way home with our (2) children, we were heading down a mountain coming into a turn. it was foggy that night and unsure if there was ice on the road i was driving a maximum speed of 20 miles an hour. i drive this road every day, as i have for the past 25 years. when i started to apply my brakes, they locked up/grabbed at which point we started to gain speed and went directly into a guard rail ultimately totaling my vehicle. i thank all that is good in this world that no one was seriously injured, but extremely terrified and thankful that we were not going any faster. this was the worst night of my life as we stood in the middle of the night a long the road waiting for help. the psp did not show up for about 2 hours and once the tow truck got there we had to wait even longer. i have to ask myself if knowing about the possibility of brake corrosion may have prevented this accident. i know vehicles are replaceable, but as i said this was the best vehicle that i have ever had and i miss it to this day. *tr
Tl* the contact owns a 2011 dodge durango. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, hydraulic), 14v391000 (electrical system), and 14v530000 (electrical system). the dealer was unable to determine when the part would become available to schedule the recall repair. the manufacturer was also contacted and was unable to provide a reasonable timeframe for the part to become available for the recall repair. the contact had not experienced a failure.
Tl*the contact owns a 2011 dodge durango. the contact received notification of nhtsa campaign id numbers: 14v634000 (electrical system), 14v530000 (electrical system), 14v154000 (service brakes, service brakes, hydraulic) and stated that the dealer was unable to determine when the parts would become available to schedule the recall repairs. the contact waited for longer than a year and the dealer did confirm if the contact was on a waiting list. the manufacturer was contacted and was unable to provide a reasonable timeframe to repair the vehicle. the contact was not experiencing a failure. updated 4/6/15*cn the consumer stated the dealer was able to do one of the recalls, but did not say which one. updae
Occasionally when braking, particularly at speeds below 35 mph, the brake pedal stiffens up and the car continues to travel despite depressing the brake pedal as hard as possible. this is a repeating problem. my concern is that eventually this could lead to a crash. i notice this problem has been reported and by others and recalls have been issued on 2012 through 2013, but my vehicle is not included because it is a 2011. this is a safety hazard and should be addressed by chrysler immediately. *tr
I was having troubles with the auto start. read about a service bulletin (number: 08-024-11 rev. a) that fixes the issue with a flash reprogram however the dealership and chrysler said that my vin number were not affected by the issue. then five days ago there was a fan type noise from the rear bottom of the vehicle. the fan noise stayed on all night and drained my battery. i jump started the car and it held a charge and ran fine but the fan noise never stopped. i'm being told that the fan noise is the abs staying on because the tipm is bad. i'm sure that parts of the car staying on by themselves especially those related to the abs module must be of some safety concern. the car not starting could be due to the fuel pump not being started by the tipm this also is concerning. the part is on a 800+ back order. so this is affecting over 800 customers. i've met one person here in my city who says he is having the same issues with the car not starting and 9 other people at his dealership are waiting on this part. multiple posters are stating that they've been waiting over a month for a part and chrysler is not taking responsibility. faulty computers that keep certain components on and others off is very scary and the fact that they have 800+ back order is concerning. not to mention that a lot of the owners are being told to drive their cars in this condition while they wait for the replacement parts. "just keep trying to start it manually until it starts". please look into this issue and make chrysler take responsibility for this faulty product. *js