When completing a stop at traffic lights, the vehicle start/stop system shuts off the engine and without warning it has not restarted automatically leaving us expecting to take off and having to put the vehicle back in park while in traffic and then restart the engine and move gear selector back to the drive position. i've nearly been rear-ended due to this several times. i have counted 7 times this malfunction has happened. when checking the vehicle for any dtc's there have never been any.
The engine start/stop feature of this van is faulty and chrysler knows it. because they do not have a fix for this issue they cannot place a recall. this issue is not limited to my personal van. our particular vehicle has less than 13,000 miles and has been in the service department 5 times. 3 for the same issue. we have stalled out in intersections 4 times. one time we (wife and children) were almost struck by a truck. this is a serious safety issue. again chrysler is aware and only offered an extended service agreement.
While just driving down the highway a constant alert beeping & 'brake now' is flashed on the dashboard! scares you to death. and when you do brake as it says that could cause rear end accident. this has happened 3times! when van is started the 2 back sliding doors and the back hatch all open up without any buttons being touched.
While car parked, turned on car, car stuck in "run" position, unable to change gears, unable to turn car off.
At approximately 130 miles, the electronic control module failed resulting in erratic acceleration and loss of vehicle control. the engine would violently go from 0 to 2000 rpms while driving.
Car stalled and began smoking profusely when attempting to accelerate after being stopped at a red light. car was repaired as per recall (which was known about at the time but we were told it should not have affected our car). car continued to smell of smoke after transition from electric to gas mode. dealer was unable to pinpoint why.*dt*jb *dt*jb
Tl* the contact owns a 2018 chrysler pacifica. when the vehicle accelerated, the contact heard an abnormal noise and a warning appeared, indicating to place the vehicle in park to restart the vehicle. the vehicle lost power when the failure occurred. the vehicle was able to restart and was taken to hanlees chrysler dodge jeep ram (4318 chiles rd, davis, ca 95618, (530) 757-3770). the dealer test drove the vehicle, but was unable to determine the cause of the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 15,000.
While approaching a traffic light the car came to a stop and completely shut down. i had to turn shifter of the car from drive to park and then restart the car. this is the 4th time this has happened. scary time as the first time it happened i was making a legal k turn and the car shut off as i stopped the car before putting the car in reverse. i was t'd in the middle of the road. the first time occurred was 11/23/18 then again 12/18/018, again 12/21/18 and today 1/3/2018
Vehicle randomly loses power driving down the road. transmission jerks and sometimes shifts to park while moving.
While car parked, turned car on, car stuck in "run" position, unable to change gears, unable to turn car off.
Going down a highway at 70 mph the service electronic throttle warning light came on and vehicle lost all power. system came back about 10 seconds later. the second time, about 5 hours later the vehicle spontaneously shut off while driving on the highway. i coasted to an exit pulled off the highway into a parking lot and shut off engine. i was able to restart engine at that time and brought it to the dealer where they found nothing wrong, they were unable to replicate the problem after 4 days. additionally the stop start warning light continues to come on. milage of the vehicle is 3900 miles and is 3 months old
Tl* the contact owns a 2018 chrysler pacifica. while the vehicle was parked and turned off in the driveway on a slight slope, the contact remotely opened the front passenger door and rested her right hand on the door. while retrieving something from the back of the front passenger seat, the front passenger door closed and latched onto the contact's hand without warning. the contact struggled with the help of a neighbor to release the door latch and free her hand. the dealer was not called. the manufacturer was not made aware of the failure. the contact was not injured. the failure was not diagnosed or repaired. the failure mileage was approximately 14,000.
The first incident occurred when i was in a parking lot. i got into my car and when i went to press the brake and push to start, my brake was locked and my computer started flashing service electronic stability control, park brake unavailable, enter auto-theft code and other numerous error messages. i had to have my car towed to the closest service and they didn't find anything wrong. yesterday i was in traffic at a stop light and my car dinged, the check engine light came on, and my car said to put it in park and restart (this happened twice at the same light) then the error messages starting flashing (service air bag, service electronic stability control, blind spot alert unavailable, etc) today when i went to start my car the engine did not come on and the same error messages starting flashing as well as the check engine. this became an entirely new concern when this started happening while i'm driving. i have two small children in the car, and i'm pregnant. i just don't feel safe driving and this is our main vehicle, so we don't have much of a choice.
2 days after purchasing car, the check engine light came on. i asked service folks at dealership if i can bring it in. they said bring it in the next day. later that day, my wife drove to store. she was in for 15 minutes. when she came back to car in parking lot and started the car the monitor said something about car being put in "park" and then had electric failure after a strange noise. worried that power failure could happen while car is in motion. dealer would not replace car unless we gave all 10s on survey, which we refuse to do. dealership service said car had complete electric failure. was told this was the first time they have encountered this problem. service person also said they were aware of defects in pacificas. i asked how come they sold cars with known defects dealership stated they have lots of cars and many have defects.
The vehicle spontaneously shut off while driving. the vehicle was able to be restarted after coming to a stop
Tl* the contact owns a 2018 chrysler pacifica. the contact stated that the vehicle's horn did not work. an independent mechanic stated that the horn was built without a fuse and that one needed to be installed. while driving at an unknown speed, the vehicle lost power without warning. the vehicle was taken to dadeland chrysler dodge (16501 s dixie hwy, miami, fl 33157), but was not diagnosed or repaired. the manufacturer was informed and assigned a technician. the failure was escalated to a higher office of the dealer. the failure mileage was 18,600. ..*bf. *tr *dt 2nd incident: dec. 11: total electrical failure while parked in garage at home. car was towed to dadeland dodge where the auxiliary battery was replaced. 3rd incident: dec.19: total electrical failure while parked in garage at home. vehicle was towed again to dadeland chryler. after much research they replaced the body coltrol module. the car was returned to me on jan. 4, 2019 the car seems to be working well now.*jb *dt
My 2018 chrysler pacifica keeps stalling while driving. i found a recall from 2017 that matches my car exactly! recall u01. dealership as well as chrysler, keep telling me that my vehicle year is not affected but my car keeps stalling at intersections! i have almost been hit two times with my child in the car. they have had my vehicle for more than 42 days in the service department and say they cannot recreate the problem in order to fix it. i even have video tape documenting what happens. if i stop at a light, or am driving very slow my vehicle shuts off! an indicator on my dash states to put the vehicle in park and re-start it! this is not safe when you have people behind you ready to go at a green light and you are stalled! i refuse to drive this vehicle on the road and jeopardize my families safety. please investigate this issue. i am stuck paying a brand new lease payment for a vehicle that i am not able to drive!
Tl* the contact owns a 2018 chrysler pacifica. while the contact's spouse was driving 45-50 mph, the vehicle stalled without warning and an audible chime was heard. the contact quickly snatched the steering wheel out of his spouse's hands and guided the vehicle to the side of the road. the contact stated that the vehicle was involved in a minor crash with a curb in a construction zone. there were no injuries and a police report was not filed. the vehicle sustained minor damage to the underside of the bumper and fog lights. the contact was able to restart the vehicle and took it to mcinerney's woodhaven chrysler jeep (located at 23940 allen rd, woodhaven, mi 48183, (734) 362-3100). the dealer diagnosed that there was a loose wire under the dashboard. the vehicle was repaired. the mechanic was also unable to retrieve a fault code. the manufacturer was notified of the failure. the approximate failure mileage was 10,000.
Minivan stalled seased operating as driving normal speed in motion on a city street tried restarting vehicle kept stalling automatically turned off could not turn wheel kept stalling shutting off while in normal operation could not brake could not accilatate screen said put in park to put in drive...check engine light was on
Today, 8/26/2018 as i was driving on the interstate with my newborn and 2 year old son my 2018 chrysler pacifica decided to shut off the entire ac unit and stop the car unexpectedly. we were unable to restart the ac and ended up having to roll down the windows once we restarted the car. this is extremely concerning since it is august in alabama and also puts my entire family's safety at risk. i am currently too afraid to drive my new car in fear that something will happen again. *tt *tr
Tl* the contact owns a 2018 chrysler pacifica. while driving 5 mph and making a left turn, the vehicle stalled. the contact was able to restart the vehicle after several attempts. the vehicle was taken to phillips chrysler jeep dodge ram (located at 3440 s pine ave, ocala, fl 34471, (352) 732-7577) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. the vehicle was not repaired. the manufacturer was contacted. the approximate failure mileage was 7,000. **tr consumer stated vehicle lost power as entering intersection. i am not sure it stalled, i think more likely lost accelerator control, as i did not see any warning lights. it was a down hill "coast" to stop about 300 yards so not clear if vehicle was "coasting" or driving at idle speed. putting into park, pushing engine button to stop and start solved the problem. updated 11/1/18*jb
The start/stop fuel economy system does not work. i have taken it to the shop 3 times to get this repaired. once to have them identify the problem, then order replacement battery. twice a new battery has been installed and the system still does not work. i have approximately 3000 miles on this vehicle and it has never worked after the initial test drive. the dash board gives various reasons why it can't work but none of these conditions or situations but none seem related to actual, current operation of the car: engine is not warmed up or the steering wheel turned to sharply. i purchased the vehicle with 60 miles on the odometer in august 2018.
While driving approximately 35 mph, control panel stated "vehicle not in park" and then completely shut down. i had to coast into a parking lot. i put the vehicle in park and van restarted immediately. however, when i put the van into d (drive) the car reversed! i immediately braked and then preceded to drive forward. the "vehicle is not in park" has happened approximately 3 other times while driving but the engine never stopped. this is the 2nd time my vehicle has stalled while driving. it looses all power!!! the first time it was in the dealership, they could not detect any issues. it was very similar except the panel stated "vehicle is not in drive". this should not be happening to a brand new car! this is a safety issue and recalls should be placed as i have seen several other vehicles with similar problems. i have 3 small children and luckily they were not with me.
Purchased van new in august from dulles motors in leesburgh va. at 200 miles, car started in my driveway, but then immediately stalled. van towed to dealership. dealer was able to start car with no problem, so i was asked to come get it. a few days later, fca announces recall u87 for pcm problem. due to a defective voltage regulator chip, this van, plus other cars in chrysler's lineup, stall after starting, and/or stall while driving. as i write this on 9/28/2018, recall is not live yet. van continued to experience stalling after starting on initial startup in morning. a few days ago, car shut down while driving 30 mph in traffic. i made my way to shoulder of road. i captured the following on my cell phone video: warning lights on dash blinking. fuel gauge cycles from from empty to full. odometer flashes "no bus." can't restart car. i released hood latch to look under hood and car cleared itself, and i was able to restart it. same problem appeared two more times while driving at low speeds. each time, releasing hood latch clears problem. i suspect the little voltage spike created by releasing latch somehow affects voltage regulator in that pcm in a positive way. taking car to dealer and requesting new pcm, knowing it is a possibly defective one. can not wait for recall.
While car parked, turn car on, car stuck in "run" position, unable to change gears, unable to turn car off. (has occurred more than three dates/times).
Malfunction of the hands free power sliding door opener caused sufficient heat buildup to ignite an open flame in the plastic cladding material under the body of the car. vehicle was parked (and had been for several hours prior). the area directly below the passenger sliding door was completely melted away. photos of the damaged area are attached. *tt *dt *bf *tr *bf updated 10/2/18*jb updated *bf. *tr*jb *dt*jb
2018 pacifica with 5450 miles on it. while driving on highway at 60 mph with adaptive cruise control engaged, vehicle sudden appeared to stop running. vehicle had been operating perfectly normal with no indication of a problem until it started to quickly lose speed and had no response from accelerator pedal. message on dashboard said to place vehicle in park and press start button. i'm not sure if the engine was actually idling or if it had completely stopped running. i did not notice a loss of power steering or brakes. coasted over to shoulder, placed in park and tried to restart. the engine would start, but only idle at about 600 rpm. accelerator pedal had no effect on engine rpm and i could not shift out of park. shut the vehicle off and restarted it several times with same result over a 3 minute period. then i switched the auto start/stop button into the off (defeat setting) and was immediately able to restart the vehicle, which then operated as normal. since this incident yesterday, the vehicle has operated as normal and has reported no faults through the u-connect application. clear weather with temperature near 100 degrees when this incident occurred. both keyless remotes for the vehicle were inside the vehicle, mine in my pocket and my wife's in her purse. before heading out on this trip i had used the remote start function and allowed the vehicle to run in remote start mode until it timed out. then had remote started the vehicle a second time before switching it to normal run mode before leaving the parking lot. this was about 40 minutes before the event happened. it occurred to me that the messages that were displayed on the dash while the vehicle was inoperable were similar, or possibly identical to messages displayed during the remote start function, which is why i thought of switching the auto start/stop button to the defeat position.
Driving down the hwy when the van just turns completely off almost causing a wreck and also the control panel freezes and ac will not turn on at all. it will not let you press any buttons
6/20 the engine light came on. the dealership claimed that they performed the dtc inspection and a system update (to prevent vehicle from stalling). the vehicle was returned on 6/23 and it broke down on 6/24. the car went from 10mph to 43 mph when pressing on the gas and then instantly stopped at around 10mph. the vehicle turned off and was unable to start and had to be towed back to the dealership. i hit a curb and if i was not an experienced driver i could have killed someone or myself or my 3 children could have been harmed if they were in the vehicle. i have provided a video of the incident on my youtube and the documentation from what the dealership said they performed on the vehicle. this car needs to be recalled and off of the road. please save lives because this was very scary and i fear getting back into the vehicle if they fix it. i do not want it back. i want safety for my children and myself. i am a social worker and i drive my vehicle to clients homes and i cannot do my job in fear that i might loose my life. https://www.youtube.com/watch?v=fcsx8mpcag8 *tt *tr
Tl* the contact owns a 2018 chrysler pacifica. the contact received notification of nhtsa campaign numbers: 19v348000 (electrical system) and 18v395000 (electrical system, equipment). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. jacksonville chrysler dodge jeep ram arlington (9600 atlantic blvd, jacksonville, fl 32225, (877) 677-5782) was contacted and confirmed that the parts were not available for the recall remedies. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Driving 50 mph and engine stopped. "d" was flashing stating it wasn't in drive. all power lost. i was able to turn on a side street and put it in park. took multiple times to restart the van. i was able to drive home without any other episodes. two weeks ago, while driving at night, the interior lights dimmed all of a sudden. this occurred two times. the dealership did not detect any problems with the light dimming. i'm not sure if they are related but i am terrified to drive the car with my 3 young children.
In the middle of driving the vehicle suddenly shut down. the vehicle was repaired by a chrysler dealer, was driven approx. 2 blocks and shut down, in the middle of driving, for a second time.
Auto stop/start failed monday morning. died at an intersection. i was lucky. didn't block the whole intersection, but only 1 lane. stopped in front of a traffic light. i was the 1st vehicle of the line. the starter didn't start the engine when traffic light be green. the message of the vehicle guided me to turn to park, and to push the start. i did many times, short push, long push. i could hear the starter kicked in, but the engine refused to start. i stuck there. turned on emergent flashers. i felt so frustrating and nervous about the car i purchased this year. nice people tried helping to push the car to a parking spot, but i could not get it into neutral gear. even though, i could turn the button it to neutral position. it was not real neutral. we could not push it. i tried to disconnect the battery. but i could not do it without the right wrench by the f**king new design. my son started crying. i called towing. i called my wife to get my son. more kind people tried to help me. one person even tried to towing my car away with his towing strap. but we abandoned because there is no towing hook found on the car. finally, my wife arrived and rode my son to daycare. i went back into the car, and calmed down a little bit. i tried to turned the vehicle off. brake. turing to parking. pushing start/stop button. i successfully turned the vehicle off. took a deep breath, turned on the vehicle. everything back in normal. i run the car away from the intersection, and called cancelling the towing service. the whole process took my more than half an hour. hate auto stop start.
1- turn the van on. click on uconnect theater then shift to r or click the surround camera to activate the camera, click any bottoms to change the camera view, is not working. the screen freezing and not responding anymore. turn the van off for 2 hours. turn it on again, the camera options will work fine. click the uconnect theater again, go back to the camera or shift to r, the bottoms that change the views are not working and not responding. 2- put the usb flash to play movies. go to uconnect theater, it will read the usb and i can play movies. disconnect the flash and connect it again, it will not reading it anymore. turn the van off for 10 min. then turn it on, it will work again. once i disconnected and connect it again, it will stop reading it. software issues. (watch the video that i did (https://www.youtube.com/watch?v=gc7o60khj4w) 3- on speed 5 or less, driving forward or backward, when i turn right, the steering will shake. sounds like rock and pinion or steering column issue.
Vehicle suddenly shut off while driving. *tt
Power steering goes out while driving in service for second time with only 800 miles on it passenger front window rolls down while driving by its self passenger auto side door would open one day vehicle shut off and came to a complete stop in a parking lot with no notice or reason. *tt *tr
(1) power steering went out intermittently on the freeway and said it was unavailable and service was required (2)vehicle was hesitating when stepping on the gas (3) heater/air conditioner changed the level of air flow on it's own (4) window rolled down on its own. after i had it in the shop for 2 1/2 weeks, they didn't do any work to it and had me come pick it up. after driving it for 2 minutes, the power steering kept going out on me again. then i was stopped at a stop light and the car turned off and i had to put it in park and re-start it. when i drove it back to the dealership, the window rolled down again on its own. how could they give this car back to me knowing they didn't fix anything. i have children that i drive around in this vehicle. i do not feel safe driving this vehicle any longer. it is a brand new car. i've had it for 2 months. *tt *tr
Within 2 months of buying the vehicle, the minivan stalled and died on a highway (i-80). luckily it was early morning (6 am) and there wasn't anyone behind me or next to me. so was able to maneuver to the right shoulder. car was towed to local dealership. problem was supposedly fixed, but not assurance from chrysler. did i get a lemon? are there others who have had similar issues with this minivan? *tt *js *tr
I was passing a slow moving motor home on state road 19 ocala national forest . in the middle of my pass the engine cut off. i had enough speed to finish my pass safely and pull to the side of road. all the panel lights were flashing and the car would not restart. i called roadside assistance chrysler and after four hours the vehicle was towed to the nearest chrysler dealer. the car has been at beck palatka florida, chrysler since april first. they informed after five days that they were not equipped to handle repairs because of the new technology on this vehicle. i have now been informed that i will have to pay for towing from dealer in palatka to the st. augustine dealer. i feel concern for my safety driving this new chrysler hybrid if it can be repaired. we could have had loss of life had another vehicle struck our vehicle approaching head on. i had no acceleration in the middle of my passing, and with my wife and grandchildren in the car, this situation could have been tragic. my case number is 33839387 and i have been informed that it is going to be transferred to another person! please advise as to my next step in this process.
Bought vehicle on march 5, 2018, on the 2 hr drive home the cars main front center console starts rebooting and resetting over and over, the car then yanks us hard to the right and as i fight the driver assist mode to actually stay on the road, my husband and myself was plenty scared. we got the driver assist disabled, the heat was unable to be turned down, the steering wheel was so hot we had to put on gloves, the seat heat could not be shut down, we were with windows open in the snow, we had no choice. we attempted to restart the car, same functional issue. contacted dealership following morning, informing them they said get in in right away, we took to local chrysler on may 6th and they found nothing. they didn't believe us either. happens again immediately the day after being there, again we took it in, they wanted it to continue when we pulled in we were told, i said it keeps taking us off the road. the 3rd time was the same only we almost side swiped another van by the skin of our teeth. lucky we pulled hard and saved ourselves. it has now been at chrysler repair more than 5-6 times same exact problem, their same exact excuses, no fix. dealership where we purchased suggested we begin lemon law on it. i agree, i don't want to be the crash dummy. chrysler has been notified online, they were insistent it can be fixed, its been a month, and they have had the car more than us, and they have put 1000 miles on it too, where as we barely got 450 with ride home. i have made first payment and have a rental now, a junkie one! please help us, this car is dangerous, and will cause a serious fatality the way it steers off suddenly. it is a catastrophe waiting to happen. on board computers fail on and off.
2018 touring l plus towed. was driving along and started losing all power, systems started to shut down, van was limited in speed and function. by the end all warning systems had failed, power steering was gone, abs was gone, after the battery hit 8.9 volts we lost control of the transmission, the "d" on the display started flashing and the van shut off 15 seconds later. once the van was off i was unable to put it in park or apply the parking brake due to the loss of power.
Tl* the contact owns a 2018 chrysler pacifica. while driving approximately 30 mph, the vehicle stalled and all the warning indicators illuminated. the contact coasted the vehicle to the side of the road and attempted to restart it, but the vehicle failed to start. the vehicle was towed to telegraph chrysler (12000 telegraph rd, taylor, mi 48180) where the failure was unable to be diagnosed, but the vehicle was able to restart. the vehicle was not repaired. the contact stated that the failure recurred and the vehicle was towed back to the dealer. the vehicle was diagnosed, but no failure codes were found again. the manufacturer was contacted and opened case number: 33243784. the approximate failure mileage was 14,000. *tt *tr
Vehicle uconnect screen locks onto forward image while moving forward down the road or goes black eliminating the ability to access any of the climate control or sos features. extremely distracting and requires vehicle to be pulled over and restarted to clear.
Tl* the contact owns a 2018 chrysler pacifica. when the vehicle was purchased, it was modified with a side entry ramp; however, the automatic sliding door and ramp malfunctioned several times and failed to open. during the recent failure, the door failed to open and fell off. the door fell off twice and was damaged. mobilityworks 2(727 st johns bluff rd s, jacksonville, fl 32246) stated that the contact was responsible for the damage and wanted to charge the contact for the repairs. the manufacturer of the sliding door (braun ability) checked with their chain of command and informed the contact that they would not cover the repairs. the vehicle was also taken to jacksonville chrysler dodge jeep ram arlington (11101 nurseryfields dr, jacksonville, fl 32256, (904) 493-0000) and they reprogrammed the vehicle software. the failure mileage was 9,747. *tr
We were driving home at night and stopped on a red light in an intersection on a highway. when it was 'go' our pacifica 2018 (400 miles on it) did not run. light is on 'run', dial shift on drive and i did not turn off the car. i stepped on the accelerator again but it just would not run. other drivers behind me started honking and i signaled them to go around me. so turned to park and turned off the engine. then turned back on. still it would not run. for the third time i turned the engine completely off, opened the door. then closed the door and redid the entire process. this time it worked. took us about 15 distressing seconds. i'm now scared driving this thing with my family with me. i dont want this to happen again especially on a busy highway. just the thought of it gives me goosebumps. i called the sales guy first this morning and was told he will schedule appointment with their service. just surprised me this never happened to our previous cars - toyota, honda and nissan especially such a brand new car! chrysler, if you are reading this, please don't live in fantasyland that your vehicles are ok. admit it and help owners like us. otherwise, you have to buyback our vehicle. *js
I was at a stop sign. with out any warning my 2018 pacifica shut down. the knob to turn from park to drive or reverse started turnning by itself and then it shut off completely. a couple of seconds later, the van restarted and it said to press the ignition button to start the vehicle. i was at an intersection with the car on drive when the vehicle shut off.