I purchased a 2009 chrysler aspen hybrid with about 20,000 miles on it. since purchasing the vehicle i have had several problems with the vehicle. the tie rod ends have failed three times on the vehicle and the vehicle will randomly stall out or quickly accelerate. this has happened on several occasions and put me, my family, and others not he road at risk of serious injury. it has happened in parking lots and while pulling out into traffic out of parking lots. i have been working with chryslers customer care department and technical department since may of this year. their approach has been to place a data recorder in the vehicle and have me drive it - again putting me and others on the road at risk. while the data recorder was in the vehicle, there were 3 failures. unfortunately the data recorder also failed and did not capture anything. i have attached as many of the service records as i could. there are more though. i also have videos of the failures.
I have a 2009 chrysler aspen that has been at the dealership since the end of february when the truck dropped dead for the last time. around six months into my ownership the vehicle started dropping dead at around 65 mph. the truck has been in shop several times for the bump and stop and drop dead issue. there was a recall october of 2014 that i was not notified of. i learned about a recall 11/26/2014 from the dealership service department when the truck was there for service after dropping dead 11/24/2014. after the dealership logged into the system that a recall was satisfied, i received a recall notice from chrysler a week later. the dealership uploaded a software as per the recall to prevent further drop dead issues and to keep the hybrid battery from going dead. that recall is 5 years late because my truck has had those symptoms since i purchased. the software was uploaded 11/26/2014, the truck dropped dead again the end of february and has been in the shop not fixed since. having made tons of calls to chrysler customer assist, i have spoken to several clerks that have said the hybrid is new and they don't have knowledge regarding it. i was assigned a case manager that did nothing and because of the lack of knowledge did not escalate my concerns. i have been told all of my letters are in the system which is a total of 24 letters to different leaders in chrysler to get help. i have an email that stated at the point the vehicle is being fixed they would reimburse my rental car fees. i am still in a rental car and they have yet to reimburse anything. i have yet to have a conversation with a manager or anyone in a leadership role. chrysler is and has been ignoring me despite receiving several letters and phone calls from me and 2 recent letters from my attorney. i am told the hybrid needs to be replaced and it costs $15,000. to replace.