Chevy MyLink Touch Screen Not Working

By Nick Marchenko, PhD

Updated: November 6, 2023

Today, we are going to talk about the Chevy MyLink. This advanced system makes it easy for us to connect with our smartphones using both Apple CarPlay and Android Auto so that we can listen to music, use navigational applications, or gain access to other features.

But there is no denying the frustration that comes with a MyLink touch screen malfunction. And we are, of course, capable of fixing it.

Chevy MyLink screen glitches: common causes

Understanding the root causes of these screen issues is necessary before we begin to look for solutions. The first step in resolving the issue is to identify it, and for example, Chevy's MyLink system could include a variety of culprits. Let us show you which ones:

Bad battery

First and foremost, your MyLink system can become overwhelmed by the weak or broken battery in your vehicle, leading to screen problems and flickering.

It is really important to make sure that your battery has a full charge if you think it is the root cause of this problem. Apart from that, it may be necessary to replace the battery in some cases.

In order to ensure the correct operation of your car's electronics, a good battery is integral, and if you fix this issue, it can bring an end to MyLink touch screen problems! So watch your battery condition.

Software errors

Well, sometimes the software of Chevy MyLink, a generally strong one, is not able to function properly if it loses power or requires an upgrade.

Simple software errors can result in a cascade of problems with touch screens. The good news, though, is that you are probably going to be able to fix it by doing a software update as recommended in your owner's manual.

Bad electrical connection

Periodically, the electrical connections and wires of a vehicle need to be checked. They can lead to connectivity problems with MyLink as well.

Actually, the main issue can be outside, with the connectors and cables, or inside the MyLink unit itself. Look, you can try to reconnect or tighten the connectors if it's the other way around.

Regardless, it may be appropriate to consider a different solution if the trouble resides in MyLink. An internal malfunction can be complex, and in many cases, expert intervention is required.

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Blown fuse

The electrical system of your car has a complex network, and occasionally it is the blown fuse that causes MyLink difficulties with touch screens.

It may be necessary to replace the fuse that powers the MyLink system. Please refer to your owner's manual for detailed information about the locations and amperage ratings of these fuses, so you can locate the MyLink fuse.

The screen has been damaged

Lastly, physical damage is a clear and visible cause for MyLink's touch screen problems. If a screen has been broken or damaged, a replacement must be ordered.

If this is the case, it's advisable that you contact a specialist for technical assistance due to the complexity of replacing your screen.

The next step is a system reboot to ensure optimal recovery of functions when you have identified and solved the root cause of your Chevy MyLink screen malfunction.

How to reset the screen of your Chevy MyLink

A helpful step in resolving issues, particularly if you have solved hardware or software problems, is to reset the Chevy MyLink screen. A guide to the reset process is presented below, step by step:

Turn off your car

You need to begin by turning it off and removing the key from the ignition. This ensures that the reset process is safe and does not result in any unplanned system activity.

Unhook the battery cables

Open the hood of your vehicle and locate the car battery. Start by unhooking the battery cables, beginning with the negative ground cable. It is always necessary to begin with the negative cable in order to reduce the risk of electrical shock.

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Move the cables away

Then, gently move them away from the battery after they are disconnected. This is to prevent accidental contacts as part of the reset process.

Connect the positive and negative cables

Now you are going to connect the positive cable to the negative cable. This step will immediately reset the system by discharging any remaining electric charge.

Insert the ignition key

Press and turn it to the "on" position. This step is beneficial in discharging the remaining energy from the vehicle's electric system.

Wait a little bit

Patience is fundamental during this reset process. Please wait for ten to fifteen minutes. This ensures a thorough discharge of residual energy.

Turn off the ignition

After the waiting period, turn off the ignition and remove the key.

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Reconnect your battery cables

Starting with the positive cable and ending with the negative cable, reconnect the battery. This order is designed to minimize the risk of a spark or power surge.

Verify the reset

Start your Chevy or turn the ignition key to verify whether the reset process was successful. Improvements to MyLink's touchscreen functionality should be noted.

And you are done! You will have an effective restoration of the Chevy MyLink system, which may help to avoid touch screen malfunction that might persist even if other underlying causes are addressed.

Professional assistance in the replacement of the MyLink touch screen

You must seek professional advice if you experience damage or malfunctioning to your Chevy MyLink touch screen that will not be repaired.

It is an extremely complex task that requires technical expertise and the right tools to replace a touch screen, honestly speaking.

If you're concerned about the problem and want to make sure that your MyLink system is functioning as new again, contact your local Chevrolet dealer for assistance from a qualified technician.

Moreover, MyLink's touch screen repair service can be offered by independent car electronics specialists.