Problems with 2013 Cadillac SRX EXTERIOR LIGHTING

My low beam headlights are completely dim, orange glow,i have voiced my concern to the dealership which they have said by replacing the bulb wouldn't take care of the problem. i also contacted cadillac and still have not heard back from them.this is definetly a safety issue and i can not drive the car at night. i have also seen that this year and model car have had the same issues with headlights. i also have seen lawsuits pertaining to this issue in other states.i feel both cadillac and the dealership are avoiding taking care of the problem.

The low headlight beams are so dim you can not see to drive at night. it has become very frightening to drive at night. vehicle was brought to dealer who stated he has seen this issue but nothing he can do . cadillac was contacted as well. they stated there was nothing they could do either.

The low beam headlights are dangerously dim. the roadway is not lighted for more than 30 feet. this problem has gradually gotten worse for both the driver and passenger sides.the headlight is dim whether the car is in motion or stationary. the high beam lights work just fine.the cadillac dealership claims the headlight assembly needs to be replaced because moisture has gotten into the assembly unit. that is a cost of $1700, that is not covered by an extended warranty. cadillac has hundreds of documented complaints for this issue. it will take someone being killed before cadillac will do something about this.

Front headlights are extremely dim making it dangerous to drive at night.

Recently purchased a used 2013 cadillac srx for my wife. headlights are so dim that we pulled off the road and checked to make sure they were on. per local cadillac dealer, repair will be over $1500 with no guarantee of improved visibility. i will not allow her to drive the car at night due to poor visibility. i have since read this is a known problem by cadillac.

The headlights are dangerously dim at night. it's very hard to see the lines on the road and even worse when it's raining. i had to use high beams to make it home in the rain.

I own a 2013 cadillac srx. my husband and i were driving home on sunday, october 14, 2018 from an out-of-state trip. we were terrified as we traveled on unfamiliar roads and it became dark. we discovered the headlights were so dim that we had to drive slow and/or keep turning the "bright" lights on to see the road. i actually thought the headlights had "burned" out - then i discovered while on-line looking for replacement parts and cost estimates -this is a national problem with this make and model. i feel as though "fraud" was part of the "sale" of this vehicle! we have worked very hard for 40 plus years to finally purchase a "nice" vehicle only to find that gm fraudulently sold the cars - knowing there was an existing problem with the design of the headlights. i would hope that my complaint, along with the complaints of hundreds of others, will prompt the government to open an investigation concerning this fraudulent act. what i thought was a "reward" for years of hard work and sacrifice - seems now to be the way average americans are treated by large corporations like gm. my greatest fear is no one will take the responsibility for this "fraud" - and we will once again have to pay for their mistakes. please do something - please.

When using low beam headlights at night they are extremely dim and unsafe. we often need to drive much slower than posted speed limit due to the inadequate headlights. i took the vehicle to a nearby cadillac service center and described the headlight problem. the service advisor quoted approximately $1400 to replace the headlights.

I am noticing that my head lights are very dim on my 2013 srx cadillac, feeling very unsafe to drive at night.

Faulty headlights on our 2013 cadillac srx. headlights (on low beam setting) are dangerously dim and do not adequately illuminate the road ahead.

Driving with the lights on at night is like driving with no lights on, very dim and dangerious at night have to drive with lights on bright to see, which is bad for oncoming traffic..went to dealer and they told us that the only option is to replace the whole light assembly at 1100$ but would not say that it won't happen again.

At all times my headlights are dim and when i first start my vehicle my headlights strobe. i understand this is a common problem so i called my local dealer as well as cadillac and both told me it would not be fixed as a recall/safety concern. when operating my vehicle at night i must drive with high beams, it's as if my low beams aren't on at all. my problem started around 80,000 and now at 91,000 my headlights are useless.

Complaint involving dim headlights - poor lighting. my 2013 cadillac headlights are dim with very low visibility and dangerous to drive at night. we are unable to clearly see any objects in the path of vehicle when driving at night. we took the vehicle in for diagnosis and were told it no longer under warranty and will have to pay $2000 for repair. after researching further, other owners of this same vehicle have complained of the same issue and confessed that repair is only a temporary fix - there is a manufacturer defect of the seal around the light fixture which allows condensation inside the bulb. we called gm and they boldly told us no warranty, no repair. what about safety??!!!! there are apparently several class action lawsuit - this should be illegal and gm should be held accountability for faulty products that is life threatening. congress has to get involved!!!!

My 2013 srx has dim light can hardly see at night unless i put on high beams. cadillac has paid some customers to have this fixed. they are just giving other effected customers the run a round. the in any beam lights are not adequate at any time.

Just purchased a 2013 cadillac. it is a beautiful vehicle but almost crashed the first time i drove it at night. cannot see with headlights on dim. help please. vehicle was in motion. i had to drive at an unsafe slow speed quite a distance to get where i could pull over. this is a dangerous safety hazard. i've got to be able to drive at night. dangerous! when you dim your headlights they barley shine at all. looks as if they aren't on. stopping and having to brake is very dangerous.

I had to drive this car at night extensively recently. we noticed that we are unable to see adequately while driving at night with the headlights on the normal headlight bulb is so dim that it appears that not be working which leaves you with the only option of using high beams even while in the city. the dealer said they get about 3 calls per day complaining about the same issue. he added that there is no fix from cadillac but that they are well aware of it and have just chosen to do nothing. coincidentally this issue is so bad there is a class action lawsuit. we have literally stopped driving at night to avoid having a crash.

My cadillac srx model year 2013 is equipped with faulty headlights that are so dim i can not see the lines on the side of the road. on back roads you can't see nothings to separate the road from the land. i am afraid to drive at night. i have just missed several accidents. i have a great extended warranty thru 2022, but they will not cover because of gm stance. warranty solutions gm has failed to properly address this issue with notification to current and prospective cadillac owners. the company has also allegedly failed to offer a fix for the defect under its own bumper-to-bumper warranty. a recall would be too expensive. common to other gm models. there are currently 2 class action law suits florida and california. help! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Low beam headlights are unreasonably dim and it is unsafe to drive at night. less than 5 feet of visibility. car can't be driven at night due to the low output of light. abstaining from driving at night for fear of having an accident and getting someone gets injured or something more serious. this needs immediate attention. someone is welcome to come and visit and do a drive with us at night.

Low beam headlights are so dim it is unsafe to drive at night. in order to see high beams are required which is also unsafe for other drivers approaching. there must be a solution to this from cadillac. this has been an ongoing issue. i cannot drive this vehicle at night safely.

Tl* the contact owns a 2013 cadillac srx. while driving unknown speeds, the low beam headlights failed to produce adequate lighting. there were no warning indicators illuminated. the contact called a local dealer (ron carter autoland, 3205 fm 528 rd, alvin, tx 77511, (281) 331-3111) and was referred to an unknown cadillac dealer. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 58,000.

Headlights are very dim for low beams! i must run w/ high beams at all times at night for any light. i was advised that the seals for the light assemblies let moisture in and both headlights need to be replaced for over $1200. this is a know issue and needs to be looked into for safety.

Ever since we owned this vehicle the headlights have always been dim. i had replaced the bulbs and it did not help. dealer said it would be over 1500 to fix and it was not covered. i cant afford that so i told my wife we just will not try to drive it at night. on the 3rd of july my wife had to take the car to the store because i was not home. i told her please be careful. when coming into our neighborhood she miscalculated a right turn and ran off the road into the drainage ditch. she was shaken up but not hurt. she was able to get out of the ditch but messed the car up pretty bad. she said she simply could not see the turn because of the headlights being to dim. i have complained to my dealership before about this issue and said it is not covered so the cost would be 1500 plus. this to me is a safety hazard the only way we can see is if we have the brights on. there needs to be a safety recall on this mode of vehicle it is very dangerous to drive at night.

Drivers side headlight is to dim causing low visibility at night. unsafe to drive.

About a month ago i noticed the low beams on my vehicle are very dim. they are so dim i have gotten out of my vehicle to ensure that they are even on. they are on but i cannot see more than 5ft in front of me while driving at night. it is very scary and dangerous how dim they are. sometimes i turn on my high beams to see at night but this is also dangerous to other drivers.

Head lights no longer provide adequate light to drive safely at night without using high beams. http://www.carproblemzoo.com/cadillac/srx/2013/headlights-problems.php http://www.carproblemzoo.com/cadillac/srx/headlights-problems.php http://www.carproblemzoo.com/cadillac/srx/headlights-problems2.php

Both of my headlights are faulty / are wearing prematurely. my headlights have an extremely lack of adequate illumination making it extremely difficult to see the road at night. the headlight defect is a poor seal that allows moisture to enter the headlight. the moisture is causing corrosion and short-circuiting causing both of my headlights to significantly reduce the headlight's output. my husband has contacted the cadillac dealership on lime street in metairie, la to report the problem and they said they know of the problem. they said they cannot do anything about it but replace them for about a $1,300 fee. they are aware that the headlights are an issue but have not put a recall on the issue. they told we had to take the complaint up with the extended warranty company then they doubt the warranty i purchase with cadillac for $5,000 will not cover it. cadillac did not tell me before or after i purchased this $37,000 vehicle that they know about their low grade faulty headlights and that they plan to do nothing about the issue when it happens.

Headlights are hazy can not see anything while driving during the night. this could cause a bad accident. popping noise on front driver side while car is running dealership says it was a loose axel nut. the dealership tried repairing it twice, still the same.

No low beam headlight visibility. cadillac said there is no fix.

Unsafe defected headlights. today, i had a tech at claude nolan cadillac jacksonville, fl check the headlights and the cue-system on my 2013 srx model. the tech-adviser informed me that i need headlamps that cost $1200 each and three downloads to fix the cue technology system issue. what? these issues are well documented as ongoing issues. why are we...the customers addressing general motors (gm) noted defect/issue surrounding the srx 2013 model? i will use social media to inform folks and potential buyers to beware of this safety issue. gm is not being accountable nor responsible. the srx 2013 model is an unsafe vehicle due to their headlights: a recall is needed for this defect (that's the right thing to do). buyers beware of any other gm-cadillac models; not to mention the cadillac-cue system experience that freeze or cycle automatically without touch. as a consumer, i supported gm-american cars (not after this). remember gm, you can measure lost revenue.

Low beam headlights are unreasonably dim. this has been well documented with general motors and on many internet sites. general motors is telling me that they are reviewing a recall. in the meantime i am driving and incredibly unsafe vehicle. it is in the shop currently for other reasons, and i'm driving a 2015 loner and the difference in the low beam brightness is more than significant. this is a very strong safety issue. and general motors can't seriously expect someone to pay 1500 to $2,000 in repairs for something that should never go out. it's their fault and they know it.

I have a 2013 cadillac srx with the same problem. how do i join the class action suit?

Low beam head lights are very dim. i have pulled over to look at the head lights to see if they were even working. i cannot drive it at night as i cannot see. if i must drive it, i have to use the high beams and oncoming traffic continually flash their brights at me. this vehicle is super dangerous while driving at night. no help from cadillac dealership. i first noticed this about a year ago.

My headlights are not very bright. the bulb looks cloudy. i asked the dealer service department and they couldn't see a problem. i don't drive at night if i have a choice since the lights are so dim. the problem started about 2 years ago but i haven't done anything since the service department didn't see a problem

Quite some time ago i noticed that while driving at night it was difficult to see. the headlights didn't seem to be projecting good light. i had family look at the headlights, but they couldn't figure it out. i shined them on the closed garage door, but i couldn't figure it out. finally i called my mechanic, after him my cadillac dealer only to find out that the head lights had deteriorated and that the repair or replacement would cost quite a hefty price. in researching i see that i am not alone in this problem. in fact i have found that at least two class action suits have been filed, one in ca and the other in fl. why hasn't there been a recall? this is going to prove dangerous for those driving at night. as it is, i will begin using my high beams at all times. do we need to wait for someone to be injured or worst, killed, before the government requires a recall?

Low beam headlights are a safety issue. cadillac is quoting $2,400 to replace. vehicle has 63,000 miles. this issue is systemic with the model. no immediate fix even if they replace parts. consumer is out the expense and problem remains a safety issue. gm needs to recall and fix. high beams are the only safe way to operate the vehicle at night.

Head lamps when driving at night seem very dim. almost to the point that i wonder if my headlights are even on. have had several other people who have driven my car at night and also came back to me and asked if i was having problems with my headlights due to them not being able to see at night.

Headlights when in standard on, not brights, not daytime running lights, are very dim. only have about 5 feet of visibility. we have had the dealer twice do a full evaluation, and according to gm/cadillac everything checks, voltages, etc. if everything checks, they why are the lights too dim? the dealer will do nothing since there is nothing in their (gm/cadillac) system for problems. we use thomson macconnell cadillac in cincinnati, oh. they are following their directions and will not do any more in assisting to correct the problem i have searched the internet, and there are no recalls, no anything for correction. there are however, several lawsuits being brought against gm for this problem, and there are others that refuse to drive their srx at night due to the low output of light. we are probably going to park it at night and drive our other car. this has been this way for the two years we have owned this vehicle. if we can't use it when ever we would like to use, then the problem needs fixed before there are accidents and maybe someone gets injured or something more serious. we should not have to wait till that happens. this needs immediate attention. someone is welcome to come and visit and do a drive with us at night.

Low beam headlights are so dim it is not safe to drive at night unless high beams are used which is also not safe.

2013 cadillac srx low beams are very dim due to moisture in the projector bowls. i replaced the factory halogen bulbs with aftermarket hid bulbs but the problem still exists. i am forced to use high beams during rain and in low light conditions since you cannot see the road and driving is very dangerous. cadillac dealer said that both headlight assemblies need to be replaced at a cost of $1500.

Drivers side headlight is extremely dim. i returned the vehicle to the dealer and they replace both low beam bulbs. both sides remained dim , but the drivers side barely shows up against the wall. the dealership refused to do any more investigation and said that the cadillac srx is notorious for dim headlights. my wife refuses to drive her own car at night for fear of running off the road

I noticed the dim lighting on low neam and took it to my mechanic. i had him replace the bulbs. they were very expensive bulbs and only helped minimally. i the went to cadiilac dealer and they will not replace the lighting harnesses. i have read online many cases and the dealer has many of the cases documented. in fact, the car in front of me at service had the same problem. case #

Lights on dim are so dim you can barely see. problem with seals in light assembly. having to replace but understand that it is a common problem and a flaw in the srx.

By february 2017 we noticed the headlights were dim and malfunction, leaving us in fear they will fail while driving at night, which caused the suv to stay parked at night unless absolutely needed. one night , coming back from airport we pulled off the road and saw the low-beam headlights had completely failed, we had to drive home with the lamps in "bright" mode.the outside inspection indicated -exterior headlight housing units wear out and deteriorated, causes headlight problems that include failure of the bulbs due to corrosion of the components such as the igniters, in addition to electrical shorts that occur dim light. it is very dangerous to drive at night without having my bright lights on.

I bought a used cadillac. within a few weeks i noticed that i could not see at night. i thought it was my eyesight. i later bought a hd light bulb for $200 and had it installed for another $250(you need to remove the bumper to replace the bulbs on this car). yet there is no difference, it has gotten worse and dangerous. i just came back from the dealer and he wanted to change the whole light assembly or go get after market assembly. on a hunch i researched online and saw that this was a rampant problem with srx's all over the country

This car is absolutely unsafe to operate at night. the headlights are way too dim. i have replaced the bulbs multiple times but that is not the issue.

The low beam headlights are extremely dim. i called a cadillac dealer and they recognized and admitted it is a known problem but they do not have a way to repair it. they said they tried replacing the bulbs and other srx's but it did not fix the problem. this is a serious hazard when driving at night and/or in inclement weather. i constantly have to drive with the high beams on. the car cannot be safely driven at night. please investigate this problem and recommend a solution. this is a serious problem that affecting the safety drivers and others on the road. i think it is appalling that gm/cadillac cannot provide a fix for this.

Notice low beam head lights were horrible at night. check everything and noted there was a problem with reflector. today took the srx to cadillac dealer as purchased extended warrenty. dealer noted there was a problem but warrenty would not cover replacing the assembly as needed. was advised the cost to replace the pair would be 1700.00 needless to say i did not have the work done. it is an extreme night time driving hazard and a very costly repair. something needs to be done about it.

In many websites, people are reporting that cadillacs srx is a safety hazard at night because they have a very poor headlight lighting. the lights are so dim; the driver can not see the road. i just spent $70.00 replacing the bulbs for brighter bulbs, and it did not make any difference. it seemed like the car is running on daylight running lights at night. this issue is a safety concern. please review how many times people have reported this issue on this website; http://www.carproblemzoo.com/cadillac/srx/2010/

In 2016 the headlights began to dim. the beams became so bad it was difficult to see at night and was unsafe to drive. the dealer said it was a common problem. the headlamp housing bubbled causing it to obstruct the beam. in our case it was like an upper eyelid closing over the eye. the headlamps had to be replaced.

A dim headlight issue exists with the srx. a cadillac service technician told me part of the problem is with the lens and an oval part of the lens gets clouded and doesn't project light correctly. the lights are so dim i have to use my high beams when possible to see. using the high beams can impair the vision of oncoming traffic, so i have to use them cautiously. this headlight problem is definitely a safety hazard. this has been a known issue since 2011 and gm has not informed the owners. i have contacted the cadillac customer assistance center to file a complaint and to request help in getting this issue rectified. however, i was told there was nothing they could do. the dealership wants an exorbitant amount of $1600 to fix this known problem. this is very unfair to the consumers. gm should be concerned that this defect increases the chance of an accident which can result in injury or death. due to the seriousness of these faulty headlights, i am requesting intervention and assistance for me and other owners of the srx to get our vehicles repaired either free of charge or at a reasonable price. thank you so much and i look forward to hearing from your agency soon.