Problems with 2012 Cadillac SRX EXTERIOR LIGHTING

The low beam headlights on a 2012 cadillac srx 4 that i just purchased are too dim to drive at night. i had to drive with the high beams on which causes a hazard to oncoming traffic, but i literally can not see the road with low beams on which is very likely to cause an accident. i had someone pull right out in front of me, presumably because the lights were too dim for them to see me coming. i had people flashing their lights at me and one person told me at a red light, that my headlights were off. i had to go straight home and haven't driven the car since. it is a state law in nc that headlights need to be on when wipers are being used. if the headlights aren't visible in the dark, they definitely won't be visible in the rain. the headlights on this vehicle are so dim that it appears they aren't on at all even in the dark. after reading all of the reports of this, i can't imagine how this has not become a safety recall?!?! it seems like exactly the type of thing that a manufacturer should have to correct when they become aware of it. this is, apparently, not at all an isolated occurrence.

We were driving back from dinner it was dark and raining all of a sudden the driver side low beam headlight stopped working i could not see the centerline and almost had a head-on collision then there was a police car in back of me and pulled us over for no headlight saying that he knew off other people with the same happening issued a warring and we proceeded up the roar with caution

Can not see the road with low beams on. very dangerous. can not drive car at night

Tl* the contact owns a 2012 cadillac srx. while driving at night, the low beam headlights were very dim. the contact was unable to see the road and had to used the high beam headlights. the vehicle was taken to massey cadillac orlando north (4241 n john young pkwy, orlando, fl 32804, (855) 934-7395) where it was diagnosed that the entire headlight components on both sides needed to be removed to be able to replace the headlights. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 80,000.

Low beam headlamps have dimmed to the point of having to use the high beams all the time. understand there has been a problem with this year's headlamp assembly with water entering inside and dimming the lamps. have contacted gm/cadillac as there was a service bulletin issued. we were never informed of prior litigation and feel that this is a safety problem and should be addressed by gm/cadillac. thank you

The headlights on my 2012 cadillac srx are extremely dim and the vehicle is not safe to drive at night. this is the same issue that other drivers throughout the u.s. have experienced with this make and model car. see https://www.carcomplaints.com/news/2019/cadillac-srx-headlight-recall-lawsuit.shtml. i currently have the car in for service and was quoted $1700 to replace both headlight assemblies, which i have reluctantly agreed to pay since i have no other alternative. i do not understand why gm has not issued a recall for this problem since it is a serious safety issue when driving at night. fortunately, i have 2 vehicles so i try to avoid driving the cadillac srx at night.

The headlights are dim.

With headlights on low beam unable to see .have to drive vehicle with high beams on very unsafe.have done research on internet have found numerous complaints .

Low beam headlights have become very dim to the point that we are unable to drive at night safely and cannot drive at all during rain at night. contacted local dealer and told the cost would be at least $1300 because complete assembly must be replaced because replacing bulb only will not repair problem.

I absolutely can not drive my srx at night the dim headlights are so dim that i question whether they are even on it is a safety hazard not only for me and my family but also the others on the road this needs to be fixed

My low beam headlights are extremely dim. upon diagnosis, there is nothing wrong with the wiring or the bulbs but there is a defect with the headlights on the 2010 to 2015 cadillac srx's. it was explained to me that the seal fails and allows moisture in the headlight which causes a haze to build up in the enclosed light cover which in turn makes the lights dim. i have been unable to drive my vehicle at night because i can't even tell that the lights are on especially on a dark street or highway. when i did some research and spoke with gmc/cadillac i found that gmc/cadillac has a recall on the headlight assembly in two states only-california and florida even though the problem is more than likely nationwide. there is also a class action lawsuit against cadillac/gmc for this defect.

Low beams are too dim and have moisture build up and have to use high beams to drive safley at night

The low beam headlights on our 2012 cadillac srx are so dim they are unsafe and prevent the vehicle from being driven at night unless high beams can be used. gm is aware of the issue and has provided no fix, other than replacing the headlight assembly with the same faulty version.

Headlight assemblies have consistent water condensation. headlights are always very dim and often need replacing. condensation recurs even after servicing at cadillac and gm dealerships.

Low beam lights are too low to drive vehicle safely, high beams ok, this is a known complaint to gm but they are not doing anything about it

Headlights when on dim are soooo dim that i have trouble seeing the highway... called cadillac dealer... instructed to call cadillac people... said he has had several complaints with the same problem and to call cadillac to get on a formal complaint list to see if they would pay for expense, but i have to first pay for diagnostics... $125...i purchased this car because it had low miles and it was a little above my price range as i am a disabled grandmother and have to drive 50 miles one way every week to pick up my grand daughter for weekend visits... i purchased the car in may and have had no issues till now because it has been light outside when i have driven the car... well now it is getting darker earlier and i almost had to pull over because i was having problems seeing the highway in certain places... i decided to google the issue and see that hundreds of people have complained of the same issue... some were even pulled by the law and not allowed to drive the vehicle any further... i just don't understand how the federal government or whomever is in charge of highway safety can allow this to not be taken care of by cadillac or gm... i fear for the safety of my family...buying new headlights will not fix the issue...its like the dim lights are not wired correctly or its grounding out...people have reported that they had the whole light system replaced only to have the same problem... i don't have money to pay for such an expense nor should i be required to... cadillac should be ashamed...i understand that there is a class action lawsuit against cadillac for this very reason... is there not anything yall can do? spent all my money on a vehicle that i'm afraid to drive after 5...

Tl* the contact owns a 2012 cadillac srx. ever since the vehicle was purchased on july 17, 2019, the low beam headlights were very dim. as a result, the contact could not see the road well while driving at night. the vehicle was taken to cadillac of south charlotte (10725 pineville rd, pineville, nc 28134) where it was determined that the vehicle was designed in that manner. the manufacturer was notified of the failure and provided case number: 9-5380136394. the vehicle was not repaired. the approximate failure mileage was 68,652.

Defective headlight assembly leading to moisture build up. the moisture buildup in the headlight assembly leads to reduced lighting and eventually the entire headlight assembly burns out leaving the car owner with no lights. i just had the driver side headlight assembly replaced as my lights went out at night while driving in february 2019. moisture is already building in the new headlight which will most likely fail again. now the passenger side headlight went out on 07/04/2019 requiring replacement. the moisture build up in the headlight after heavy rains regardless if the vehicle is stationary or moving.

The low beam headlights do not put out enough lighting upon the road to safely navigate at night. i have replaced the bulbs, but that didn't help any. i have also installed a set of aftermarket fog lights which helps a little bit, but not so much when it is raining or when encountering glaring lights from oncoming traffic. i have read that if you buy and replace the entire lens assembly that will fix the issue of water leaks into the assembly, but mine don't look like there has been any moisture inside. the average costs of that entire part is over $300 each. the problem seems to be that the round lens within the assembly appears to be a magnifying-type lens that resembles the type of privacy glass commonly used for shower doors and windows. i drive with the high beams on until challenged by oncoming traffic, but then when i respond accordingly i must come almost to a complete stop or risk leaving the road altogether.

I haven't had an accident yet. my headlights are very dim. the high beams work well. there is condensation in the headlight encasement after it rains. the dimming of the headlights happened in april-may 20019. it is very difficult to see the road at night even with street lights. dates are approximate since there was no accident. i need to be able to put "not applicable" to some of the follow on questions.

The low beam headlight lens is frosted over preventing headlights from projecting light at night. i have other vehicles flash lights at me on approach. i was warned on a recent trip to new mexico, but did not get a tecket for not having headlights. local gm/cadillac dealer told me that they could not do anything. i dont drive at night as no low beam headlights. i bought and replaced with stronger low beam bulbs, but this did not help. please issue a cs ease and desist stopping cadillac sales in the us until this safet defect is corrected.

Headlamps are dim and one burnt out. when took to the dealer they were leaking and allot of moisture in the headlamp assembly. after investigating this has been an ongoing issue with this car. 2012 srx. gm needs to take responsibility for this issue. t has settled same problem in california and florida. this happened in motion and was hard to see the road. very dangerous if both would have went out.

My 2012 srx has absolutely horrible headlights. one of them is foggy with condensation and even before that the lighting was terrible. it's very dangerous and the dealership says it's out of their hands..

Had to replace passenger headlight twice do to condensation shorting out the headlight system at a cost of $1,826.22 cadillac srx 2012 with 58,521,miles.the first replacement was at 27,294 miles. gm knows they have a problem but will not recall.

The low beam headlights on my 2012 cadillac srx go dim. extremely poor visibility at night. already replaced once through dealer during warranty period. had to later replace the passenger light again cause it went out. now both lights are almost "o" visibility at night. gm did not send me a recall letter alerting me about the defect. it was found to be a defect of this particular model from 2010 - 2015. yet, gm has kept it quiet. gm needs to make good on this since it has known about it and did not recall it. i should not have to pay for a defect which is no fault of my own and it is a dangerous hazard on the road for me and others when a vehicle does not have sufficient lighting visibility.

Tl* the contact owns a 2012 cadillac srx. while driving at various speeds the low beams headlights failed to produce adequate lighting. the tpms warning indicator light was illuminated. the contact called rick hendrick chevrolet norfolk 6252 e virginia beach blvd, norfolk, va 23502, (757) 266-5804 and informed the dealer of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was not contacted. the failure millage was 80,000.

I recently purchased a 2012 cadillac srx. when driving it at night with my low beams on i can barely see the road ahead, i had the bulbs changed , but the situation is still the same. i have to drive with my high beams on. which i was all most received a ticket for, until i explained the problem to the officer. doing further research i found that this has been an ongoing problem with this vehicle , and that nothing has been done about by gm or the gov. i refrain from driving at night because of this which makes it very inconvenient .this is definitely a safety issue and should be addressed as such.

The car has extremely dim low beams and i cannot see anything at night. it doesn't matter if the vehicle stationary emotion or on a city street or highway i cannot see anything ever since i got this car

My headlamps keep filling with moisture also known as condensation causing the headlights to go out or blow. cadillac sent me a letter saying that it was a ' manufacture malfunction' since they didn't list it as a recall they state they are not responsible for fixing the problem. they go out randomly some last a couple weeks sometimes they last a couple days it could be while the car is in motion on a highway city street turning or even sitting there. i provided the quote they requested me to get. yet it had to be paid and completed 90 days after the letter. i don't have that kind of money laying around and 90 days isn't enough time to come up with that kind of money.

The headlights are not safe to drive with at night due to low headlight beam. i have to drive with my headlights on high beam in order to see the road.

Very dim (ineffective) low beam head lights.

The low beam headlights are too dim making it unsafe to drive the car at night. this is a common problem for this model and the manufacturer will not correct the problem.

Headlights have become so dim that they are not usable to drive. when driving at night i must use my brights to see the road in front of me. changing the bulbs did not make a difference.

I bought a 2012 cadillac srx about 4 months ago. the headlights are a huge safety issue! i thought maybe it was only my vehicle but after reading dozens of complaints, this is a manufacturer issue that cadillac needs to address asap! i cannot see to drive at night without turning on high beams which creates another safety issue for oncoming traffic. i am not elderly or someone with vision problems and when i cannot see the white lines just a few feet in front of me, it is ridiculous! i hope cadillac realizes the liability of this issue and that if someone is injured or killed because they cannot see, they will be held accountable. there are far to many complaints for them to ignore this! i am stuck now with a vehicle that is useless if you cannot drive it when you want! the moment i can get enough paid off, i will be selling it and never buying another cadillac product.

Dim headlights are very dim. cadillac says no recall. have read several complaints about this same issue. cadillac says water is getting in lights causing the light to go faulty. califirnia lawsuit was won but for california only to get them fixed. this is my spouses vehicle and i am in fear of her and my child's safety. you cannot see with the dim headlights on at night period. the lights are very dim. especially dangerous when raining or being followed by another vehicle, the other vehicles lights cast my cars shadow in the front of my vehicle causing more danger seeing. i am amazed at all the complaints of this safety issue and i hope and pray no one has lost their life over this problem. please help getting these vehicles repaired before someone dies or loses another life over this issue. they should be held responsible for this issue. thank you for your time in regards to this matter. we have to almost stop in the middle of the road when meeting another vehicle.

1. low beams head lights very weak had the lens buffed and polished but this only help a little. having to use high beams when driving at night on single and two lane roads. very unsafe night driving. 2. rear tail gate closes automatically after being opened for about 2 seconds, this action is subject to cause injury to persons using the rear gate to store or remove items from vehicle. both issues occur whether vehicle is stationary or in motion. i see there is no recall issued for these safety issues but in my opinion there should have. i am submitting this on the behalf of my daughter . i entered a date because the digital form required it but these issues have been going on for quite some time now, not sure of the first occurrence. thanks for any help concerning this safety issue. (xxxx) redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Headlights are terrible...poor projection/dim lighting causing dangerous night travel... i have replaced bulbs twice with no improvement...

I purchased the car on 12.23.2018 from autonation chevy in greenacres florida. when the car was first driven at night, the headlamps were not illuminating the road. notified the dealer the next day and was told to bring car in to have it fixed as it is a safety issue. when car was taken to the dealer, it was determined that part of the headlight system had de-laminated internally. the dealership subsequently said this is not a safety issue ad refused to repair it at their expense nor did the accept the car back. i maintain that the dealership knowingly sold me a car with a safety issue and is refusing to take care of it. incidentally, the cost to me to repair this would be almost $2,000.00

Left headlight began showing moisture inside and then bulb burnt out. bought bulb for 109 dollars only to find out i need a total replacement kit to the tune of 2000 dollars. now the car will not pass massachusetts inspection and this is a serious problem please help have gm recall. they sell the same exact kits to fix and it could happen again. there is no guarentee it could not happen again and it is dangerous driving with 1 headlight. thank you

I had an accident due to the low beam lights on my 2012 cadillac srx. it was still dark at 5:30am when i failed to see the outer road turned which caused me to collide with a curb and become airborne. this accident caused 3 blown out tires and 2 ruined rims. this cost me $1700 and it was all caused by the extremely dim low beam headlights.

Low beam headlights have dimmed out. the halogen bulbs have been replaced but the lights are still dim.

Gm known defective headlights for all 2010-2015 srx that have become extremely dim over time and so now have to drive only with bright lights at night at all times. gm dealer told by gm to routinely pass the extremely dim lights as within specs to escape warranty period, even though the lights are obviously too dim until finally become totally dark on low beam after warranty expires but offers no way to fix. gm offers no method to fix except to install new headlights for a $2,000 temporary measure that requires removal of the entire front end of the car, while also admitting that issue is certain to re-occur. headlight bulbs are already replaced with no improvement. gm denied to repair or come up with an improvement and says nothing further will be discussed without a recall.

Dim head lights ... unsafe driving conditions at night have to use bright lights often which is bad for other drivers

My headlights have become very dim in the last six months. on two occasions, i have gone off of a two-lane highway on clear nights with no visibility. fortunately, no damages or injuries were sustained. i have had to resort to drive with high beams engaged to see safely. cadillac will not recall these lights and want $1500 to change them with the same defective replacements.

The headlights on low beam are so dim the car is not safely drivable at night. it is as if there are no lights on at all. the mechanic said that moisture had gotten into the headlight assembly and made the lens obstructed.

I am the second owner of a 2012 cadillac srx, purchased i. early no ember 2018. the headlights are dangerously dim. the cause has been traced to faulty sealant around the factory headlight assembly which allows moisture into the chamber, ruining the bulbs. i am forced to use high beams when driving at night, blinding oncoming traffic and thus creating a danger to the public. this hazard affects 2010-2015 models. there are numerous complaints posted on the internet describing the problem, and how fm and cadillac deny the fault and offer customers no workable solutions. lives are at stake here. please investigate promptly to confirm the existence of this hazard, and force fm to address it properly. thank you.

Low beam headlights do not provide adequate light to drive at night. in order to see the road must drive with headlights on high beam. while i was driving ran off of road while passing an oncoming car in other lane because i could not see road. also could not see turn lane for making a left turn. traffic behind me was backed up and they blew their horn because i was not in the turn lane. i could not see the lines for left turn lane because of on coming traffic i could not use my high beams!!!! this has been happening for a year or more but tonight it was very frightening!!!

Exterior lighting/head lamps replaced: cost 1163.53 i had to replace factory headlights at this high cost due no other way to fix dimmed low beam lights. i am requesting a refund. car dealer informed me my vin has not appeared on the lawsuit reimbursement. my life and others were just a white line away from a major accident while could have been deadly. i need help in getting a refund. my date of repair was 10/25/18 in alabama. i had been a nervous wreck driving at night in the city where i live and on the county roads near my house. heaven helped me when it rained could not see with my lights so i had to keep up with the traffic to use other cars lights. frightening! does any one care about the safety of us who are driving these cadillac's? like others i experienced the same terror. when a i took my car to the dealer i was told several warranties does not cover the dim lights. owners have to pay and request reimbursement. a lawsuit was won in april affecting these suvs and owners were encouraged to file. my vin is not on yge list. they told me to keep checking and to file with nhtsa. my most frightening night was driving on the interstate besides 18 wheelers. i could not see after they passed on by and other trucks were approaching me. scared to death because it was hard to stay in my lane. 50 miles was too long to endure this headache and i have hypertension ...bad combination. the light had been going dim for a couple of months so i thought i could just hi and replace the bulbs, oh but no the entire assembly had to be replaced at a high cost so i charged it on my credit card.

2012 cadillac srx with only 63332 miles. both headlights started sweating moisture inside lens. this started after i had to start parking the srx outside overnight about 8 months ago. then right headlight went out. dealer charged $1561 plus installation to replace. now i have to try and dry out the moisture each day on the left light even if the srx is not driven. very disappointed in my first cadillac. should be my last.

I have a cadillac 2012 and i can not see to drive it at night. i have to use the high beams to see blinging the on coming vehicles which is very dangerous. at unknown time when a apply pressure to the brakes my vehicle wont stop. i have to pump the brakes and that don't work. the pedal drops to the floor. took it into the shop and they stated they couldn't find anything wrong. this have happen to me 3 times as of now, i pray there isn't a accident.